Relationship Manager(Tygervalley/west Coast Region)

7 months ago

Cape Town, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Responsible for a combination of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the client relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position. What will make you successful in this role?
- To develop and coordinate broker relationships at a strategic and operational level, with a focus on efficiency, growth and profitability, in line with broker and Santam objectives. Strategies to achieve this will differ according to segmentation / portfolio
- To manage a portfolio of business through analysis, interpretation and decision making, while building effective relationships with business partners, both internally and externally
- To ensure successful implementation of the black intermediary development Initiative and identify, develop, support and grow the number of black brokers
- Good interpersonal skills are essential for the success of the position

**Qualifications**:

- Completed GR12
- Short term insurance related qualification or COP certification
- FAIS credits (commercial and personal lines)
- RE 5 certification
- Valid driver’s license
- At least 5 years personal lines and commercial experience in an operational environment
- Experience in maintaining and growing a profitable portfolio of commercial and personal insurance

Knowledge and skills
- Knowledge and experience of the Santam / Sanlam synergies will be beneficial
- Fully bilingual (English and Afrikaans)
- Good communication skills (verbal and written)
- In-depth knowledge of financial analysis processes and statistics
- Technical product knowledge w.r.t. short term insurance
- Technical underwriting knowledge
- Excellent inter-personal and problem solving skills Personal Attributes Business insight - Contributing independently Communicates effectively - Contributing independently Action orientated - Contributing independently Plans and aligns - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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