IT Administrative Assistant

10 hours ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
Job Summary

We are seeking an experienced and highly organized IT Administrative Assistant to join our team at West Coast Personnel.

About the Role

This is a dynamic opportunity for a proactive and resourceful individual to support the day-to-day operations of our Managing Directors. As the primary point of contact, you will play a crucial role in streamlining tasks, facilitating communication, and maintaining an organized virtual office.

Key Responsibilities:
  • Email & Communication Management: Manage inboxes by organizing, prioritizing, and responding to routine inquiries. Draft responses and send follow-up emails on behalf of the Directors.
  • Calendar & Appointment Coordination: Schedule and organize meetings, appointments, and calls with clients and team members. Coordinate and manage the Directors' calendar, avoiding scheduling conflicts.
  • Internal Team Coordination: Serve as a liaison between the Directors and team members. Prepare agendas, take minutes, and track project updates.
  • Documentation & Reporting: Prepare reports, presentations, and required documents. Organize and maintain company records and documentation.
  • Customer Relationship Management (CRM): Update and maintain CRM records. Track and follow up on customer feedback and queries.
  • Invoicing & Financial Assistance: Assist with creating and sending invoices when required. Track payments and send reminders for outstanding invoices.
  • Travel & Logistics Planning: Arrange travel, including flights, accommodation, and transportation. Coordinate logistics for client visits and conferences.
  • Data Entry & Database Management: Input and maintain accurate data in relevant systems. Monitor data metrics related to customer interactions.
  • Task & Project Tracking: Track tasks and projects assigned to the Directors and team, ensuring deadlines are met.
About You

We are looking for someone with:

  • Proven experience in a similar administrative or assistant role, ideally within the IT services industry.
  • Strong written and verbal communication skills with the ability to represent the Directors professionally.
  • Detail-oriented and able to manage multiple tasks simultaneously.
  • Familiarity with CRM systems, MS 365 Suite (Word, Excel, PowerPoint, Outlook), project management tools, and AI.
  • Exceptional prioritization and deadline management skills.
  • A strong independent judgment and problem-solving ability.
Salary & Benefits

The estimated salary for this position is R550,000 per annum, depending on experience. We offer a competitive benefits package, including comprehensive health insurance, retirement fund contributions, and generous leave entitlements.



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