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Customer Service Advisor in Cape Town

5 months ago


Cape Town, South Africa ABC Worldwide Full time

Customer Service Advisor - USA Campaign

Our client is looking for inbound call centre agents to provide telephonic customer services to their USA clientele.

Job Responsibilities:

- Operations: Ensure a positive customer experience.
- Maintain in-depth knowledge of customer needs
- Promote and maintain a positive, professional image of EXL.
- Issue Resolution - Investigate and resolve customer issues
- Strong ability to communicate at all levels with clarity and precision, both written and verbal
- Ensure service and quality in line with current KPI’s
- Able to Adapt well in a high-pressured environment
- Communication style to meet customers’ needs and understanding

Key Requirements:

- Minimum Grade 12/Matric
- Computer skills, including MS Word, Outlook, Share Point, etc
- Work Experience Requirements: 0 - 2 years of experience call centre, retail or online teaching
- Must be available to work 9-hour rotational shifts between 3pm - 3am, Monday to Saturday and public holidays in line with client requirement.
- Have a good understanding of USA customers
- **Clear Credit and criminal record check **(crucial)**:

- Effective written and verbal communication skills

Remuneration:

- Basic salary - R5500 + medical aid contribution (R764)
- Transport provided + shift allowance
- Incentives based on your KPIs

**Job Type**: Permanent

**Salary**: From R6,500.00 per month

Ability to commute/relocate:

- George, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have bad debt? Do you have a criminal record?

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Night Shift (required)