Senior Debt Recovery Specialist
18 hours ago
We are seeking a highly skilled Senior Debt Recovery Specialist to join the Tower Group team. As a key member of our operations team, you will play a critical role in ensuring that all accounts are paid when due and minimizing bad debt.
Your primary responsibility will be to collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio. You will work closely with other Vodacom Departments on Collections calls via Real-time Helpdesk in a Blended Contact Centre environment.
To achieve this goal, you will need to:
- Minimize bad debt by following up on non-payments
- Negotiate payments on accounts
- Making split second decisions on locking and unlocking's
- Collect 100% of targets
- Liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO's, FM's IT Managers
You will also be responsible for summarizing account status in once glance and negotiating with debtor telephonically. Additionally, you will assist and empower customer care staff in collections related calls.
The ideal candidate will have a strong background in credit control and experience in dealing with 3rd Parties to resolve account disputes. A Diploma in Credit Management would be an advantage.
In terms of skills and qualifications, you will need to possess:
- 2-5 years of Credit control experience
- 1 Year Financial reconciliation experience
- Experience in dealing with EHODS, Exec Heads & other key stakeholders
- Matric - essential
We offer a competitive salary range of R450,000 - R600,000 per annum, depending on experience and qualifications.
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