Admin Assistant: Domestic Freight

5 months ago

Johannesburg, South Africa Wheco Group Full time

The Admin Assistant assists with administration related to distribution and receiving of products and orders to and from our customers, stores and suppliers.

**KEY RESPONSIBILITIES**:
The following key duties and responsibilities are associated with this position:
Duties include but are not limited to:

- Directly communicating with customers, couriers, transporters and colleagues relating to the delivery/ collection / receiving of orders out of and into the warehouse.
- Internal administration processing on Sage Evolution of sales orders to picking slips, waybills and manifests and ensuring all orders have been delivered to our customers or received in the warehouse.
- Other office administration will also be part of the duties such as registers, filing, customer service courtesy calls, follow ups etc.
- Moving about the premises, offices and warehouse to carry out function.

**REQUIREMENTS/EXPERIENCE**:

- Matric
- Any relevant qualifications added advantage.
- 3-5 years experience in an administrative role within a courier transportation setting or administrative office of a DC, actively involved and experienced with order processing, waybill creation, manifests updating, shipment transportation, IBTs, and other tasks relating to the warehouse or distribution centre functions.
- Computer literate in Microsoft Office 365 (Word, Excel, and Outlook)
- Experienced in Sage Evolution processing and knowledge of other courier programs (Parcel Perfect or similar)

**COMPETENCIES**:
The following competencies are inherent requirements for the position:

- Must be a professional and well-spoken communicator in English. Excellent communication skills (verbal and written) to effectively communicate with customers, couriers, transporters, and colleagues.
- Have strong administration skills and be detail orientated to ensure accuracy in order processing and record-keeping.
- Strong organisational skills to prioritize and manage multiple tasks and deadlines.
- Proficiency in computer skills, including MS Office 365 and Sage Evolution.
- Practical knowledge and experience within a warehouse environment especially with knowledge relating to the administration and core functions of a distribution centre administration office workings and environment.
- Teamwork: working with own and other teams or managers (coordinating to ensure timely deliveries, to manage administration, etc).
- Customer service orientated and service driven with the ability to communicate effectively with challenging customers to ensure customer satisfaction in all interactions.
- Be a multi-tasker and quick thinker.
- Self-motivated with the ability to work under pressure and meet deadlines (time management).
- Acute and reliable with good work ethics and strong customer service background.
- Problem-solving skills and pro-active strategic thinker (analytical, technical & creative thinking skill) with the ability to efficiently prioritize, multi-task and adapt in a changing environment.
- Managing customer complaints, resolving delivery challenges, troubleshooting technical issues etc).
- Maintaining confidentiality and exercising discretion is an essential requirement of this role, as the Admin Assistant will have access to sensitive information such as customer details and inventory data.
- Fast learner & team player.
- Good communication and interpersonal skills.
- Ability to deal with difficult customers and be a good in planning, prioritising, and organizing.
- Critical thinker and problem solver.
- Comfortable with working under pressure.

**Salary is market related**

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have experience with the Sage Evolution program?

**Experience**:

- logistics admin: 2 years (preferred)

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