Operations Data Analyst

2 weeks ago

Cape Town, South Africa BVNK Full time

**About us**:
BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.

**About this role in the team**:
The Operations Data Analyst will be responsible for managing and analysing operational data to streamline processes, improve efficiency, and enhance decision-making. This role involves collaborating with cross-functional teams to ensure data integrity, implement scalable systems, and develop actionable insights that support business growth.

**Key Areas of Responsibilities**:
**Dashboard Design & Maintenance**:

- Build, enhance, and maintain interactive dashboards to track key operational metrics (e.g., speed of processing, transaction volumes, SLA compliance, error rates).
- Provide real-time reporting tools to enable data-driven decisions across the operations team.
- Ensure dashboards are user-friendly and align with the needs of stakeholders.

**Data Analysis & Insights**:

- Analyse operational data to identify inefficiencies, bottlenecks, and areas for improvement.
- Conduct deep dives into workflows, transaction data, and service-level performance to uncover opportunities for optimisation.
- Develop models and forecasts to predict and address operational challenges.

**Efficiency Gains**:

- Identify and recommend improvements to processes, tools, and systems to enhance efficiency and reduce costs.
- Collaborate with process owners to implement data-driven changes that enhance performance.
- Monitor the impact of implemented improvements and provide regular updates to leadership.

**Collaboration & Cross-Functional Support**:

- Work closely with product, engineering, compliance, and customer success teams to understand data needs and operational dependencies.
- Serve as the point of contact for resolving operational data issues.
- Collaborate with engineering teams to design systems that ensure data accuracy and efficient retrieval.
- Evaluate and recommend new technologies to improve data handling and analysis.

**What we need from you**:

- Bachelor's degree in data analytics, data science, operations research, statistics, or a related field.
- 2-4 years of experience in data analysis, operations, or a similar role, preferably in fintech or a related industry.
- Proficiency in data visualisation tools such as QuickSight, Tableau, or Power BI.
- Strong knowledge of SQL for querying and manipulating datasets.
- Familiarity with operational metrics such as SLA adherence, error rates etc.
- Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
- Strong communication skills for presenting findings to both technical and non-technical stakeholders.

**What you can expect from us**:

- Fair and **competitive salary** at every stage of your growth
- **Meaningful ownership** in the business through our employee option scheme
- **Flexible working** hours, with hybrid working at its heart
- A **culture** built on passionate growth minded people
- A **flexible approach to holiday**:

- Opportunities to travel to our **offices around the world**, in locations such as London and Cape Town, to collaborate with your colleagues
- An **open and creative environment** where you can help us define the future of BVNK, it's culture, and it's opportunity sets

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