National Technical Support Manager

16 hours ago


Johannesburg North, South Africa Network Recruitment (South Africa) Full time

Management of the Technical Support department to ensure optimal efficiency in product support for all clients and stakeholders. Great company culture with career growth opportunities. Remote options available.

**Education**:
Engineering degree or equivalent

Job Experience & Skills Required:
Ownership of product technical support at all branches and distributors worldwide.

Continuously monitor and improve client and stakeholder product technical support satisfaction.

Conduct regular branch and distributor inspections to ensure technical support is done according to the required standards.

Accurately report on product technical failures based on factual data.

Optimise processes for revenue generated from services outside the warranty period.

Make product design recommendations to stakeholders based on client feedback.

Liaise with HoD to create a development plan for the department that supports company initiatives and priorities.

Liaise with the R&D department to develop product support test equipment.

Oversee technical training for the department.

In-depth knowledge of electronic and mechanical designs

Good understanding of mobile and web-based software development.

Assist when necessary with product testing and evaluation.

Plan and track department budget in line with company requirements.

For more information contact:
Anietha Little

IT Recruitment Consultant

012 348 7559



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