Manager: National Technical

2 days ago


Johannesburg, South Africa Watershed Consulting Full time

**Job Description**:
A vacancy reporting to the Repair Support Manager exists in the Technical Services Department which forms part of Customer First Division.

**KEY PERFORMANCE AREAS**:

- Manage the Repair Support System and Processes.
- Communicating with dealers in order to solve difficult to diagnose vehicles.
- Issue RSC’s to inform the dealer network on how to diagnose difficult to diagnose cases.
- Communicate with Repair Support team to be able to solve difficult to diagnose cases.
- Assist in difficult to repair vehicles from the dealer network.
- Assist and training to dealer TL and TE on how to effectively diagnose.
- Stay up to date with new levels of diagnostic equipment.

**QUALIFICATIONS AND EXPERIENCE**:

- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar qualification.
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Technician.
- Team GP 1 (Master Tech).
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy MS Office and outlook.
- Report writing skills are a requirement.
- A minimum of five years technical experience on Various vehicle models would be an advantage.
- Will be required to travel.

**COMPETENCIES**:

- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Self-management



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