Operations Manager

5 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Strategic steer and driving the balance scorecards for specialist teams, including Procurement, Enablement / Fulfillment managers and Fines and licenses departments.

Including:

- Drafting procedures that set standards for end-to-end process of reporting teams.
- Doing critical process assessment and working with assurance partners to continually improve the risk and control environment.
- Contributing to overall financial objectives by reducing spend and by making sure we are breaking even & staying within budgets.
- Performance management of team aligned to HPO standards.
- Ensuring Key Performance Indicators and Key Risk indicators are in place. Managing continuous improvement.
- Driving technology BoW with Product managers and Technology department.
- Monthly tracking of MI to improve performance and keep colleagues to high standards based on 80/20. Principles.
- Demonstrate value by measuring total turnaround times and client experience metrices.
- Managing Operating level and Service level agreements.
- Data privacy custodian for area. Ensure all staff aligned.
- Effective mandate management to ensure segregation of duties and mitigation of risk.
- System access in line with responsibilities.
- Team leadership and developing people through coaching for potential and performance.

**Job Description**:
Procurement - 40%
- Devising and using fruitful procurement and sourcing strategies
- Discovering profitable suppliers and initiating procurement partnerships
- Negotiating with external vendors to secure advantageous terms
- Risk mitigation in terms of legal contractual agreements. Complying to Absa policies, procedures, and standards.
- Approve the ordering of necessary goods and services
- Finalize purchase details of orders and deliveries
- Examine and test existing contracts
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Collaborate with key persons to ensure clarity of the specifications and expectations of the company
- Foresee alterations in the comparative negotiating ability of suppliers and clients
- Expect unfavorable events through analysis of data and prepare control strategies
- Perform risk management for supply contracts and agreements
- Control spend and build a culture of long-term saving on procurement costs

Sales enablement -20%
- Oversee end-to-end performance: Responsible for looking after the development of current and new enablement initiatives. Tracking what works well and what doesn’t, with the goal of continuously optimizing existing approaches.
- Facilitation of alignment: Gather insights and collaborate with cross-functional teams in order to execute initiatives that improve upon existing sales processes, and ultimately align to broader company goals.
- Evaluation of metrics and impact: Prudence in tracking sales enablement metrics and KPIs to grow the business and ensure service excellence. The ability to demonstrate the business impact of their initiatives within areas of activity to all relevant internal and external stakeholders.

Fines and licenses responsibilities - 40%
- Oversee activities - drive KPIs and KRIs of the fines and licenses team, to ensure they deliver on SLA and offer great client experience, with all fines and licenses paid and renewed timeously.
- Minimize non-productive impact on clients.
- Managing external technology and platform providers to SLA
- Generating frequent reports that help consultants manage impact on clients and help improve proving client experience.
- Workload management should be optimal to ensure consistent delivery.
- Make sure break-even of department based on income received vs. services rendered.
- Meeting with senior stakeholders to reduce risk.
- Monitors spend governance and implementing measures to mitigate and reduce fraud risk.
- Capacity planning.
- Team leadership.
- Technology to integrate as part of holistic fleet management, strategy. Strengthening our CVP and the ability to illustrate value. Reducing fines to clients through reducing redirection to staff and driver.
- Managing mandates.
- Ongoing succession planning and development.

Competencies

Strategic Capability
- The ability to continuously evaluate and redirect business strategy and value proposition

thereby promoting the competitive viability of the organisation.

Customer Focus
- Extensive understanding of best practices for a customer focused culture and the management

of customer experiences.

Collaboration and Influencing
- Ability to build an extensive collaborative network amongst different stakeholders within and

externally of the organization (at the most

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