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Systems Administrator

3 months ago

Claremont, South Africa PayFast Full time

Payfast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.

We are on the hunt for a Systems Administrator.

**About the Position**

As the Systems Administrator you will be responsible for capturing data of all new loads on the CRM and other associated platforms accurately and on time.

**About you**

You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.

You’ll fit in perfectly with our culture if you:

- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity

**What you'll be doing**

**Activation of New Clients/Merchants**
- Ensure data received have been captured on the intranet.
- CRM need to be updated accordingly
- Assist Customer support with the updating of merchant profile requests
- Ensure the technical integration queries are dealt with effectively
- Adhere to any adhoc data capturing requested by Supervisor

**Client Relationship Management**
- Liaises with various banks and schemes regarding merchant credentials and test information required

**Reporting**
- Daily and monthly reporting on new loads

**Responsibilities on Demand**
- Due to the fluid and dynamic environment within Payfast, new, additional or changed position responsibilities will occur.
- Successful demonstration of change orientation is an on-going responsibility in all positions

**What you'll need**
- Matric is essential
- Tertiary qualification is advantageous
- Basic technical understanding
- Experience with a Helpdesk and CRM system is advantageous
- A good understanding of e-Commerce industry is advantageous
- Patient and Tolerant
- Confident and Assertive
- Enthusiastic
- Ability to work in a team
- Strong communication skills both verbal and written
- Well-spoken with good telephone etiquette
- High attention to detail

**About us**

PayFast was founded in 2007 and has grown into one of South Africa’s leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60,000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.

**What we offer**
- Company pension
- 21 days annual leave
- Study leave
- Celebrate your cake day with special birthday leave
- Great company culture
- Free mental health consultations
- Access to learning and development
- Onsite Barista, fueling your coffee needs
- And a whole lot more

**Availability