Head: Debt Collections, Asset Recoveries and Member

2 weeks ago

Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**JOB PURPOSE**

The Head of Debt Collections, Asset Recoveries and Member Administrative Support:

- Is responsible for the entire collection’s operations process from inception until recovery.
- Oversees and leads the implementation and execution of all strategic priorities and operational tactics within the credit verifications, debt collections, accounts management, member administrative support and asset recovery functions for iMasFinance and manage people practices for the unit.
- Supports the Managing Executive responsible for financing (loans) to drive the financial responsibilities underlying commercialization of products and services.

**KEY RESPONSIBILITIES AND OUTPUTS**
- Strategic oversight and adherence to NCR and FICA compliance and implementation of iMas’s Verification Standard Operating Procedure for granting of credit.
- Develop and implement strategies and tactical plans for the collection of debts and amounts in arrears.
- Manage bad debts, advances in arrears and bad debts recovered within agreed levels and in accordance with iMas’s policies.
- Manage and maintain Standard Operating Procedures and policy for the governance of activities in the Arrears Management function.
- Implement business processes and measures to automate the collection of amounts in arrears.
- Appoint and manage the panel of external debt collectors (EDCs), attorneys, and other external vendors to render services to iMas.
- Provide technical and strategic advice about debt collection services and procedures, both externally (including EDCs, attorneys, and auctioneers) and internally.
- Provide insight to the iMas Management and Credit Committee on trends in collections and possible amendments to iMas’s credit appetite.
- Ensure collection channels (salary deductions, debit orders and DebiCheck) are available and operating optimally.
- Engage with employer group management in resolving any collections related matters - act as link between external employer partners and the iMas Group Brand Ambassadors.
- Strategic engagement with external stakeholders, industry and agreed partners.
- Build and maintain strong relationships with identified bodies and partners.
- Inspirational and visionary leadership, providing positive influence on the organizational culture and climate relating to peers, direct reports, and a large number of indirect reports.
- Implement and oversee talent attraction and retention, people development and performance management within the department.
- Manage the operations of a centralized contact center to offer back-office support to iMas members (customers).

**REQUIREMENTS**

**Qualifications, Accreditation & Registration**:

- Bachelors Degree in Business Management /Administration or in other relevant and equivalent fields.
- An Honours or Master’s Degree in the afore-mentioned fields will be an advantage.
- Valid Driver’s License (manual operated vehicle) - Essential / Minimum.

**Experience**
- 6 to 8 years Debt Collection experience in the financial services industry at operational level
- 3 to 5 years Debt Collection experience in the financial services industry at senior management level

**Knowledge and Skills**
- Risk, technological and financial acumen, keeping abreast of best practices, interpersonal relations, time management.
- Corporate credit, collection agencies, legal and compliance procedures, credit risk and account management skills and knowledge.
- In-depth knowledge and understanding of the full credit lifecycle including acquisition, fraud, account management, collections, and recoveries.
- Thorough understanding of the financial services industry from a business perspective
- Ability to deal with uncertainty and make decisions with limited information, thus action oriented.
- Balance commercial debt recovery, compliance and risks and act in the best interests of members to achieve positive outcomes.
- Knowledge of Loan Applications/Software or other enterprise software.
- Knowledge of Customer Relationship Management Applications/ Software
- Microsoft Office Suite proficiency, with advanced Excel skills.
- Proven leadership, people management and change management skills.
- Excellent verbal and written English communication skills.

  • Debt Recovery Learnership Programme

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Learnership Purpose**: **Learnership Outputs**: During the learnership programme, the learners will be exposed to the following but not limited to: - Secure promise to pays from members in arrears - Attend to routine correspondence about collections or recovery issues - Handle queries from debt collectors and members - Solve practical problems and deal...

  • Head of Business Operations

    2 months ago

    Centurion, South Africa Pollock and Associates Full time

    Head of Business Operations Bank/Fin Services/Insurance Centurion - Gauteng - South Africa We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and...

  • Team Leader: Legal Collections

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts outsourced to independent external debt collectors and internal Debt Recovery...

  • Head of Business Operations

    1 week ago

    Centurion, Gauteng, South Africa Pollock and Associates Full time

    Head of Business Operations Bank/Fin Services/InsuranceCenturion - Gauteng - South AfricaWe seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and managing...

  • Team Leader

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: Responsible for the formulation of operational strategies and the creation of administrative capabilities relating to the successful recovery and disposal of vehicles in the arrears portfolio of the organisation. The role further requires the implementation of programmes and the creation of infrastructure to operate an effective and...

  • Legal Advisor: Recoveries

    1 week ago

    Centurion, Gauteng, South Africa Land Bank Careers Full time

    Job Advert Summary:The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance...

  • Legal Advisor: Recoveries

    3 weeks ago

    Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...

  • Head: Business Operations

    2 months ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Overview** The Head: Business Operations is a senior position in the business, responsible for the debt collections, customer support, loan administration and commercial credit functions. This role will also assist the Managing Executive of our Lending Operations (iLend) with strategic planning, process improvements and business reporting. It plays a...

  • Head: Business Operations

    3 hours ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Overview** The Head: Business Operations is a senior position in the business, responsible for the debt collections, customer support, loan administration and commercial credit functions. This role will also assist the Managing Executive of our Lending Operations (iLend) with strategic planning, process improvements and business reporting. It plays a...

  • Member Support Assistant

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department. **Job Outputs**: - Engagement with members on Insurance confirmation. - Ensuring replacement policies are in place. - Capturing of insurance details on the Credit Ease system. - Outbound calls to members to confirm...

  • Head: Business Operations

    1 week ago

    Centurion, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time

    Job OverviewThe Head: Business Operations is a senior position in the business, responsible for the debt collections, customer support, loan administration and commercial credit functions. This role will also assist the Managing Executive of our Lending Operations (iLend) with strategic planning, process improvements and business reporting. It plays a...

  • Tracing Administrative Assistant

    2 weeks ago

    Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose**: To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services. **Job Outputs**: - Prioritise accounts for collection. - Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up...

  • Head: Asset Origination

    3 weeks ago

    Centurion, South Africa Group Finance Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings,...

  • Legal Advisor: Recoveries

    3 weeks ago

    Centurion, South Africa Edge Executive Search Full time

    LEGAL ADVISOR: RECOVERIES & INSOLVENCY - 2023-02-17 - 2023-02-24 - Contractor - Tea000015 - Legal- Gauteng, Centurion - R 550000 - R 555000 Annually Cost To Company (Nil)**Legal Advisor: Recoveries & Insolvency** **Role Profile / Location**: A Fixed Term Contract Position (36 Months) in the Financial Services Industry (Banking Sector) based in Centurion...

  • Legal Advisor: Recoveries

    1 week ago

    Centurion, Gauteng, South Africa Edge Executive Search Full time

    LEGAL ADVISOR:RECOVERIES & INSOLVENCY Contractor Tea00001 Legal Gauteng, Centurion R R Annually Cost To Company (Nil)Legal Advisor: Recoveries & InsolvencyRole Profile / Location: A Fixed Term Contract Position (36 Months) in the Financial Services Industry (Banking Sector) based in Centurion (Gauteng)REMUNERATION DATA: R555, PA Total Annual Cost to...

  • General Manager: Legal Recoveries and Insolvency

    3 weeks ago

    Centurion, South Africa Edge Executive Search Full time

    General Manager: Legal Recoveries and Insolvency - 2023-03-17 - 2023-03-21 - Permanent - Pat000030 - Banking- Gauteng, Centurion - R 1000000 - R 1300000 Annually Cost To Company- Our client, a specialist in Banking is now hiring a General Manager in their Legal Recoveries and Insolvency division. **Job Requirements**: - LLB degree or equivalent - Admission...

  • Team Lead: Contact Centre

    2 weeks ago

    Centurion, South Africa Ntiyiso Consulting Group Full time

    **Who are we?** Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm specialising in all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means 'TRUTH' in the Xitsonga...

  • General Manager: Legal Recoveries and Insolvency

    3 weeks ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: **MAIN PURPOSE OF THE JOB** To design, implement and manage an end-to-end legal recoveries capability that is recognised as a valuable and strategic function of the company. The function should maximise cost-effective recoveries, supporting retail and business and corporate banking strategy. Maintains acceptable Non-Performing Loans...

  • Collections Agent

    1 week ago

    Centurion, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time

    Job Purpose:Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements. Relationship building with internal and external stakeholders.Job Outputs:Sound relationships with external partiesSound relationships with...

  • General Manager: Legal Recoveries and Insolvency

    4 weeks ago

    Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...