Head of Business Operations

1 week ago


Centurion, Gauteng, South Africa Pollock and Associates Full time
Head of Business Operations Bank/Fin Services/Insurance

Centurion - Gauteng - South Africa


We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions.

It plays a critical role in maintaining loan book quality and managing the overall risk exposure, driving business growth through innovation, efficiency improvements and improving customer experience.

Play a pivotal role in shaping the future of business operations.

Key Responsibilities:
As the Head of Business Operations, you will be responsible for:

  • Leading and mentoring a team of professionals specialising in assessing and evaluating credit risks associated with commercial loans.
  • Implementing and executing strategic priorities and operational tactics for credit verifications, debt collections, asset recovery, accounts management, and customer administrative support.
  • Assisting the Managing Executive of Lending Operations in strategic planning, process improvements, and business reporting.
  • Maintaining loan book quality and managing overall risk exposure.
  • Driving business growth through innovation, efficiency improvements, and enhancing customer experience.

Qualifications:

  • Bachelors Degree or equivalent in Business Management, Administration, Finance, Legal, or a relevant field.
  • Honors or MBA will be an advantage.

Experience:

  • 6 to 8 years of experience in senior leadership positions overseeing banking or financial services business operations.
  • 3 to 5 years of experience in banking operations, risk management, compliance, and regulatory frameworks at senior management level.
  • Experience in managing service provider agreements or outsourcing services.
  • Exposure to and understanding legal agreements and processes, particularly in commercial law and debt recovery.

Knowledge and Skills:

  • Robust financial modelling and project management skills.
  • Indepth knowledge of compliance, governance, and business strategy.
  • Ability to interact and engage at the Executive and Board levels.
  • Excellent understanding of commercial business requirements and exposure to structuring commercial loans.
  • Proficiency in revenue management, including managing costs throughout the debt collections value chain.
  • Experience in process improvement methodologies, such as Lean or Six Sigma, is preferred.
  • Proficiency in risk assessment, technological acumen, financial analysis, and staying updated with best practices.
  • Expertise in corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
  • Thorough understanding of the entire credit lifecycle and the financial services industry from a business perspective.
  • Ability to make informed decisions in uncertain situations.
  • Proficiency in Microsoft Office Suite, with advanced Excel skills.
Proven leadership, people management, and change management skills.

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