Team Lead Fraud
3 months ago
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Duties include, but are not limited to:
- Conduct imperative risk reviews of multiple high risk factors the company faces which include, but are not limited to:
- Transactional activity, customer behaviour, possible or forecasted financial impact, possible trends, historic data and metrics- Liaise with external financial institutes and provide services to both internal and external parties of the company.- Oversee reviews deemed high risk.- Provide guidance and support to the team to improve service delivery with monthly analysis of KPIs- Motivating and driving company policy and culture to perform- Promote and Practice of Transformational Leadership- Contributing to the live environment of mitigating potential financial risk to the company- Talent Management / People Management- Performance Management- Leading and Delegation- Overseeing the daily operations of the Fraud Prevention team by performing trend analysis of shifts and handovers- Build good working relationships and maintain high levels of communication with internal and external stakeholders- Be the first point of contact for the team and other departments for any operational queries and issues- Monitor the activity of incoming and outgoing payments, fraud trends and action according to standard operating procedures- Be active in ensuring that all processes are reviewed and up-to-date and in accordance with compliance requirements- Conduct quality reviews, track the performance of analysts and identify areas for training to ensure the continuous growth of the team- Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance- Hold regular team meetings to share updates with the team, gather feedback, discuss improvements to processes and compile monthly team reports- Assist Fraud Prevention Manager in the recruitment and onboarding of Fraud Prevention SMEs- Assist Fraud Prevention Manager with scheduling, leave requests, sickness reporting and other operational duties- Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload- Escalate any suspicious cases of Money Laundering to the MLRO and any customer game play deviations to the Responsible Gambling Team- Adhere to corporate-wide and team specific policies, procedures and guidelines- Research and promote fraud prevention, risk and compliance best practices- Schedule, participate, present and record keep in Fraud Prevention committee Meetings- Monitor and ensure system operational efficiency, by creating workflows which removes administration duplication
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.- The perfect place to work, play and grow_
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