Customer Service Agent

2 weeks ago


Western Cape Cape Town, South Africa MIBCO Full time
MIBCO’s job vacancy, Career and Recruitment

Job title : Customer Service Agent – Western Cape jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 19, 2024

Quick Recommended Links

Jobs by Location Job by industries

Duties and Responsibilities

Logs and tracks all enquiries and complaints on the system (first line of support). Handles all general and specific telephonic contact. Assist walk-in clients Conducts preliminary investigations on labour matters. Liaises with relevant parties to resolve complaints. Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods. Assist Designated Agents with admin work. Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

Ability to withstand pressure and provide the clients/customers with above average services. Knowledge of industry collective agreements and Labour Relations Act Must at all times be diplomatic and assertive with customers/clients. Ability to overcome obstacles, make informed decisions and resolve customer problems. Ability to work independently and use initiative along with problem solving abilities. Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management. Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved. Must be a good team player and achieve objectives as set out by supervisor. Must be meticulous in carrying out tasks/instructions etc. Must have interpersonal and telephone etiquette skills. Query resolution skills and in particular labour matters. Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results. Knowledge and experience of Funds and Returns (Manual & Online) processing. Above average verbal communication and listening skills. Customer service orientated behavior towards callers, service providers,

Requirements

Qualifications

Matric (Grade 12) Advance computer literacy Labour Relations, Client Services, or any Business related qualification will be advantageous.

*Customer Service  jobs in south africa

*Customer Service Agent – Western Cape in Cape Town



  • Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...


  • Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...


  • Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...


  • Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...


  • Cape Town, South Africa Ignite Fitness Full time

    Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company today! Ignite Fitness requires the services of a meticulous, well-spoken and customer-centric **Customer Services Agent** to join its current staff complement at the Head Office of the company situated in Durbanville, Cape Town. We're looking for an...


  • Cape Town, South Africa Frogg Recruitment Full time

    **Customer Service Agent Paarden Eiland Cape Town** The purpose of the role is to accurately receive customer products into the warehouse, allocate them accordingly into the warehouse, and dispatch orders in full, in time as per the stipulated Standard Operation Procedure (SOP) to maintain good consistent customer service. **Salary Negotiable** **Min...


  • Cape Town, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company’s objectives by providing administrative support to ensure the efficient operation of the Department and Office. **KEY JOB FUNCTIONS**: -...


  • Cape Town, South Africa Tower Group Full time

    Our client offering Courier services is looking for Customer Service Agents to join their Team located near Cape Town airport. Someone who is customer focus and experience with customer services within Logistics and Supply chain. **Requirements**: - Customer Services experience - Excellent communication skills - Customer focused & sales orientated -...


  • Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...


  • Cape Town, South Africa Ciovita Full time

    We are looking for a highly organised and detail-oriented customer service agent to oversee the repair process and ensure exceptional customer satisfaction. As a customer service agent, you will play a vital role in managing and coordinating the repair process, ensuring timely resolution of customer issues. **Responsibilities**: Serve as the primary point...


  • Western Cape, Cape Town, South Africa Capago International Full time

    Capago International’s job vacancy, Career and Recruitment Job title : Customer Support Agent – Capetown(SA) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries The main responsibilities of the Customer Support Agent are as follows: Handling mainly inbound...


  • Cape Town, South Africa Surgo HR & Training Full time

    **Job Purpose**: Are you as passionate about customers as we are? Do you have strong interpersonal skills, enthusiasm for speaking with people, and a mind for problem-solving? If you love interacting with other people, this is the role for you! Our Customer Care Agents take pride in providing the best customer service support by handling external customer...


  • Cape Town, South Africa Recruitment Full time

    Jnr Customer Service Agent (JB4213)Cape TownMarket RelatedProvide outstanding customer service to clients via various communication channels including phone, email, and live chat.Address customer inquiries, concerns, and complaints promptly and professionally.Assist customers with product information, troubleshooting, and issue resolution.Collaborate with...


  • Cape Town, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...


  • Cape Town, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...


  • Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...


  • Cape Town, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect **job** for you! An innovative and international company has an amazing job opportunity for an **Italian speaking Digital Customer Service Agent** to join their team in **Cape Town, South Africa**. Join a company that takes care of...


  • Cape Town, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect **job** for you! An innovative and international company has an amazing job opportunity for a **Dutch speaking Digital Customer Service Agent** to join their team in **Cape Town, South Africa**. Join a company that takes care of you...


  • Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...