Customer Services Agent

2 weeks ago

Cape Town, South Africa SPARK Schools Full time

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively. The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools is a high growth, mission and values-driven entrepreneurial organisation, operating 21 primary schools, 5 high schools and serving over 15,500 families in 2024. We are looking for dynamic people to join our team.

**Reports To**: Enrollment Manager

**Purpose of Role**:
The Customer Service Agent will play a key role in the day to day operations of the Customer Services Team. As the first point of contact with customers, existing parents, academic and school operations team members, this position will play an integral role in providing memorable and delightful customer experiences across all communication channels.

This Agent will act as a single point of contact for all internal and external stakeholders, including taking ownership of and resolving all their queries or challenges with a sense of urgency. In addition, the Customer Service Agent will be required to be accountable until a resolution is reached.

As a representative, the Customer Service Agent will need to supply information to potential customers about the product, follow up with current clients about satisfaction, and solicit new customers. Additionally, customer input is provided to developers and researchers to supply information for potential future product development.

**Requirements**:
**Responsibilities**:

- Actively engage all leads (Expressions of Interest) received within the required service levels to ensure the team achieves specified conversion ratios.
- Contact potential clients and sell SPARK products with focus on filling our Schools Network to 100% capacity.
- Answer inbound calls from customers, existing parents, academic staff and school operations staff with regards to all their queries and administrative requirements.
- Deal with and resolve all unsolicited queries and complaints pertaining to SPARK Schools and engage with different stakeholders to resolve these within the agreed Service level Agreements.
- Update information on the customer service system and other relevant platforms used in fulfilling the required tasks.
- Provide quality customer engagement and service for every request for relevant information and clearly communicate with customers, existing parents, academic staff and school operations staff.
- Provide differentiated services based on the needs of the customer, parent, academic staff and school operations staff.
- Be a strong brand ambassador who can deliver exceptional service to customers, parents, academic staff and school operations staff.
- Deliver memorable positive experiences for every prospective parent and stakeholder.
- Accurately and confidently handle all customer, parent, academic staff and school operations staff enquiries using effective communication, active listening and problem-solving skills.
- Be customer-focused and strive to convert first call resolution results.
- Pro-actively defuse problems or issues and provide feedback to the respective teams impacted or affected.
- Champion enhanced customer satisfaction levels, loyalty, advocacy and positive word of mouth.
- Evaluate the effectiveness of our customer service and suggest continuous process improvements and system enhancements to ensure customer satisfaction exceeds expected service levels and that sales targets are reached.
- Collaborate with school leaders and office managers to ensure that all information is transmitted to school sites as per the agreed policies and procedures.
- Participate in and drive own/personal professional development.
- Conduct self in a professional manner at all SPARK events and with all stakeholders.
- Promote the vision and mission of SPARK Schools to staff, scholars, families, and the greater community.
- Actively participate in School Open Days.
- Ad-hoc activities and tasks as agreed from time to time.

**Qualifications**:

- Matric (Essential).
- Customer Experience or Sales Certification/Training (Essential)
- Undergraduate Degree / Diploma (preferred)

**Experience**:

- At least 2 years demonstrable experience meeting and exceeding sales targets
- At least 2 years in a customer-centric contact center and/or customer-facing environment
- At least 2 years in a tele sales and/or sales operational environment

**Skills and Mindset**:

- Focus first and foremost on students and thei

  • Insurance Customer Service Agent

    2 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...

  • Customer Service Agent

    4 weeks ago

    Cape Town, South Africa Bet.co.za Full time

    **The Company**:Bet.co.za **Role Name**: Customer Service Agent **Location**: Somerset Road, Green Point, Cape Town **Hours of work**: Weekday shift: 07h00-16h00 and 15h00-00h00, Weekend shift: 08h00-16h00 and 15h00-23h00 and on call schedule **Role summary**: A Customer Service Agent is required to improve customer satisfaction, customer service...

  • Customer Service Agent

    4 weeks ago

    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...

  • Customer Service Agents

    1 month ago

    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Operations & Customer Service Agent

    6 days ago

    Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**:Permanent, full time - 45 hours per week **Hours**:Shifts between 8am and 10pm - Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using technology to solve...

  • Customer Service Agent

    4 weeks ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...

  • Operations and Customer Service Agent

    6 days ago

    Cape Town, South Africa Shift Group Ltd Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**: Permanent, full time - 45 hours per week **Hours**: Shifts between 8am and 10pm - UK time? Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using...

  • Customer Service Agent

    4 weeks ago

    Cape Town, South Africa FlySafair Full time

    Western Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at **Cape Town International Airport**. The successful applicant ** **will report to the **Airport Manager**. **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining...

  • Customer Sales and Service Agent

    4 weeks ago

    Cape Town, South Africa Kontak Recruitment SA Full time

    Greenpoint, Cape Town - Customer Service **Customer Sales and Service Agent (JB3136)** Area: Greenpoint / Cape Town **Salary**: R10 000.00 to R15 000.00 a month Duration: Permanent Vacancy Close Date: 25 May 2023 This innovative brand offers a diverse range of high-quality makeup and accessories, is looking for a Customer Sales and Service Agent to join...

  • Customer Service Centre Agent

    4 weeks ago

    Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...

  • Custom clearing agent

    4 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    CUSTOM CLEARING AGENT – Epping –R16k neg  -Export documents to Namibia-Receive invoices and making copies-Declaration of road transport documents using Easy Clear programme-Declaration of road transport documents using Assycuda (Namibia)-Submitting border documents to SARS customs-Generate and print the manifest – make sure all VAT payments , permits...

  • Dutch Speaking Customer Service Support Agent

    4 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...

  • Jnr Customer Service Agent

    4 weeks ago

    Cape Town, South Africa Recruitment Full time

    Jnr Customer Service Agent (JB4213)Cape TownMarket RelatedProvide outstanding customer service to clients via various communication channels including phone, email, and live chat.Address customer inquiries, concerns, and complaints promptly and professionally.Assist customers with product information, troubleshooting, and issue resolution.Collaborate with...

  • Customer Support Agent

    5 days ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

  • Inbound Call Centre

    2 weeks ago

    Cape Town, South Africa Maneshez solutions services Full time

     We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist...

  • Customer Service Agent

    4 weeks ago

    Cape Town, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

  • Customer Service Agent-Yuppiechef

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...

  • Call Centre Agent

    2 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionKey Responsibilities AreasMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                         ...

  • Remote Polish Speaking Customer Service Agent

    4 weeks ago

    Cape Town, South Africa Merchants SA Full time

    Calling all Customer Service Agents for an International Company who strives to be Earth's most customer-centric company! What we require: Excellent English communication skills with emphasis on speech, grammar and discourse or interaction Matric/NQF Level 4 6 months Hospitality / Customer Service Experience Typing speed of 25+ words per minute Working...

  • Call Centre Agent

    4 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionKey Responsibilities AreasMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                         ...