Workflow Allocator

2 weeks ago


Cape Town, South Africa JenRecruitment Full time

**Main Functions**:

- Correctly allocate and evenly distribute all incoming mail items received.
- Ability to understand and comprehend the nature of requests received and to ensure that the task is assigned to the correct department for further processing.
- Ensuring that your daily, weekly, and monthly allocation stats are achieved and maintained.
- Ensuring that mail items are consistently allocated within the 2-hour stipulated turnaround time.
- Responding to queries received within 24 hours of receipt.
- Ensuring a high level of professionalism and service excellence when liaising with individual and corporate customers, intermediaries, and colleagues

**Skills**
- Good written and verbal communication skills
- Good negotiation skills and effective in dealing with customers and meeting their expectations.
- Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills
- Good time management
- Planning and organising
- Works well in a team and independently
- Coping with pressure and setbacks

**Attitude**
- Ability to work well under pressure.
- Commitment to meet daily targets.
- Self-motivated

**Requirements**:

- Matric
- 1-year Insurance Administration Experience
- 6 months relevant mailbox management experience

**Kindly note that only applicants with the abovementioned relevant experience will be considered for an interview.



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