Enterprise Solutions Architect

8 months ago

Cape Town, South Africa Watchmaker Genomics Full time

**Company Description**:
**Position Description**:
The role extends to overseeing system architecture design and integration planning. By collaborating closely with IT architects, technical teams, and external partners, this individual ensures that the enterprise system's architecture is robust, scalable, and aligned with the organization's technology strategy. Moreover, their expertise in integration design guarantees seamless data exchange between internal and external systems, fostering efficient workflows and enhancing business operations.

**Responsibilities**:

- Business Requirements Analysis_
- Collaborate with business stakeholders to gather, analyze, and document enterprise system requirements based on functional and operational needs;
- Translate business needs into actionable technology solutions and system configurations;
- Provide expert advice and guidance to business units on how to best leverage chosen systems to streamline processes, enhance efficiency, and achieve business objectives;
- Identify opportunities for process improvements and recommend enterprise software solutions.
- Salesforce Specific Implementation and Integration_
- Work closely with the sales, marketing and IT teams to understand the specific needs and challenges for the sales organization.
- Design and implement customized Salesforce solutions to align with the unique requirements of the sales teams.
- System Architecture Design_
- Collaborate with IT architects and technical teams to design the overarching architecture of enterprise systems to be implemented in the organization;
- Ensure that the system architecture aligns with the organization's long-term technology strategy and supports scalability, reliability, and security;
- Provide input and recommendations for technology stack, database design, and infrastructure components;
- Liaise with solution architects to align enterprise system architecture with broader enterprise architecture principles.
- Integration Definitions, Planning, and Design (Internal and External)_
- Define integration requirements for connecting CRM systems with other internal systems such as ERP, HRIS, and financial systems;
- Collaborate with cross-functional teams to identify integration touchpoints and data exchange needs;
- Design integration workflows, data mapping, and transformation processes;
- Evaluate integration technologies and tools to select the most suitable solutions for seamless data flow;
- Develop integration plans, including timelines, resource allocation, and testing strategies;
- Collaborate with external partners, vendors, and third-party systems to define integration requirements and protocols;
- Ensure data security, integrity, and compliance standards are maintained throughout the integration process;
- Monitor and troubleshoot integration issues, and work with relevant teams to implement timely resolutions;
- Establish documentation for integration processes, data flows, and troubleshooting procedures;
- Additional supporting responsibilities:_
- User Support and Training:

- Provide ongoing user support, troubleshoot issues, and ensure efficient system usage.
- Deliver training sessions to help employees effectively navigate and utilize all the systems.
- Data Analysis:

- Utilize CRM system data to generate insights, reports, and dashboards that assist in data-driven decision-making.
- Vendor Relationship Management:

- Establish and maintain relationships with CRM vendors and external partners;
- Coordinate vendor support, manage software updates, and facilitate issue resolution.
- Risk Management:

- Identify potential risks associated with the CRM system, including security vulnerabilities and operational disruptions;
- Develop strategies to mitigate and address these risks.
- Innovation:

- Stay updated on industry trends, emerging technologies, and best practices related to CRM systems;
- Propose innovative solutions to business challenges using the CRM system.

**Required Experience**:

- _CRM Implementation, Design and Support Experience:_ Previous experience in implementing and supporting CRM systems, specifically Salesforce is required. This experience provides a foundation for understanding CRM modules, workflows, and functionalities.
- _Business Process Understanding:_ Strong familiarity with various business processes across different departments, such as finance, supply chain, manufacturing, and HR, is crucial. This helps in translating business requirements into effective technology solutions.
- _Data Mapping and Transformation:_ Proficiency in defining data mapping, transformation, and conversion processes to ensure seamless data flow between systems. Experience with data manipulation tools and techniques is essential.
- _Project Management:_ Proven track record in managing projects, especially those related to CRM implementation, upgrades, or integration initiatives. Skills in defining project scopes, timelines, resource allocation, and risk manag

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