Coordinator Marketing Food and Beverage

4 days ago

Johannesburg, South Africa Marriott Worldwide Full time

**Job Number** 22161163

**Job Category** Sales & Marketing

**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Promote awareness of brand image internally and externally. Use sales marketing techniques that maximize revenue for the Food and Beverage business unit while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience as well as capturing new customers externally and drive business to the Marriott F&B outlets within the Melrose Arch Precinct. Tell a larger story of the F&B brands and each respective personality to drive differentiation, build loyalty, equity and preference.

Leverage the integrated marketing and communication strategy across all channels communicating F&B offering to all travelers, local travel stakeholders, the Johannesburg and South African community and the hotel guest.

Ensure the day to day marketing of F&B outlets is executed on time and according to plan. Work closely with the F&B Ops team to ensure all marketing inputs are delivered on time to support F&B events and initiatives. Work closely with Management to obtain sign off on all quotes, invoices and marketing assets. Manage the day to day briefing and receipt of marketing collateral for approval. Have a basic understanding of design and an eye for new ideas that can support the F&B business. Obtain approval on marketing assets from all key stakeholders including Hotel managers, F&B Ops Team Marketing Manager and where applicable, General Manager.

Ensure the delivery of all assets from the supplier to the correct property and that all proof of deliveries is received and signed. Maintain records of all administrative documents. Ensure all F&B collateral (menus, wine lists, conference menus etc) is up to date across various Hotel channels (in restaurant, on screen, at conference area etc)

Have an interest in events and F&B marketing and report on any competitor activities or initiatives. Design skills are preferred.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Quality Assurance/Quality Improvement**
- Comply with quality assurance expectations and standards.

**Physical Tasks**
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

**Sales**
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximi

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