Learning & Development Facilitator

2 weeks ago

Durban, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities

**Role Purpose**

**Requirements**:

- NQF level 6 qualification in BTECH,BA, BTD (Preferable).
- Skills certificate in Occupational Training and Education eg: ODETDP (Occupationally Directed Education Training and Development Professional); Train the trainer; or Assessor (Advantageous).
- 2-5 years’ experience as a facilitator (Advantageous).
- Experience in facilitating learning processes or experience in Financial services, insurance and client services industry (Preferable).
- Completion of a Facilitation Skills Course (Preferable).
- Knowledge of Learning Management Systems (LMS) (Preferable).
- Oracle system experience (Preferable).

**Duties & Responsibilities**
- Create and deliver learning events, interventions and programmes aligned to business and learning.
- Proactively explore training needs and design and adapt relevant training materials.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Plan and facilitate relevant as well as contextualised training interventions aimed at addressing customer service processes, behavioural and functional skills.
- Use a variety of learning methodologies to facilitate learning including group activities, design of games, e
- learning etc.
- Ensure that training content for both face-to-face and e-learning meet instructional design requirements.
- Design learning curriculums which can be adapted for classroom based training or an e-learning platform.
- Conduct on-the-job training to improve customer service delivery.
- Provide training services to external client and the scheme.
- Advise employees on relevant training programmes.
- Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment to objectives.
- Utilize the Learning Management System and technologies in a manner that meets business.
- Liaise with your business partners to determine relevant training needs.
- Engage in special projects allocated by management and ensure that deliverables are met timeously.
- Develop and maintain effective and mutually supportive working relationships and partnerships and work closely with the Momentum Metropolitan L&D Community.
- Adhere to organizational best practices and legislative requirements.
- Identify potential risks to the company and escalate immediately.
- Drive own performance in order to achieve business objectives.
- Engage with appropriate interventions to ensure own professional development.
- Share and transfer product, process and systems knowledge to colleagues and employees.
- Drive and support effective teamwork within the department.

**Competencies**
- Excellent communication skills (Verbal and Written)
- Customer service orientation
- Accountability
- Adaptability
- Planning Skills
- Project Management Skills
- Values Quality
- Work without supervision
- Be proactive and solution focused
- Presentation skills

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