Team Leader: Medical Services

2 weeks ago

Centurion, South Africa MMI Holdings Full time

-Introduction
The Retail Life Insurance department is looking for a self-driven, dynamic leader who wants to add value to a thriving business. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aim in partnering with our clients on their journey to success. We strive to find opportunities in every risk and ensure that current and potential clients can benefit from our innovative solutions. Part of the reason why Myriad has the unique ability to develop superior, forward-thinking products and benefits is because we make it our business to understand our clients' varying needs.
-Role Purpose

Oversee the management and delivery of medical services that support and enable effective business operations.
Requirements

**Experience and Qualifications**
- Matric (required)
- Should be registered as a Registered Nurse at SANC (required)
- Experience with drafting and implementing SOP’s is essential
- Must be able to train and mentor staff
- 3-5 years business operations experience or similar environment experience (required)
- 2 - 3 years co-ordination experience (required)
- Knowledge and Understanding of Life insurance products
- Fleet management experience (preferred)

Valid driver's licence
Duties & Responsibilities

**The work you need to deliver**
- Manage the delivery of medical data collection in a cost effective manner and within the agreed service level agreements.
- Facilitate the monitoring and the inspection of the fleet in line with relevant policies and within set financial parameters to ensure optimal financial effectiveness.
- Co-ordinate logistics and the action items of all staff meetings and ensure that they are structured and purposeful.
- Monitor and control the submission of medical data by medical staff to ensure that documentation is accurately completed and compliant to the relevant protocols.
- Co-ordinate and facilitate all aspects of key events in relation to area of responsibility to ensure successful interactions.
- Manage the implementation of standard operating procedures and policies and ensure that they are up to date and relevant.
- Facilitate regular clinical audits to ensure compliance to SOP's and related policies.
- Contribute to the development and maintenance of the relevant systems to manage service delivery and optimised quality.
- Identify opportunities to optimise the service delivery within the medical data collection function and the implementation of business optimisation action plans.
- Engaging with third party service providers with specific attention to adherence to our SOP's and related policies where applicable.
- Manage the resolution of queries and resolve escalated or unresolved queries within agreed service level agreements.
- Prioritise and allocate work and manage related processes to achieve predefined objectives within quality standards.
- Report on operational plans that demonstrate achievements of delivery against time and quality targets.
- Build and maintain effective business relationships with all key stakeholders by initiating and maintaining regular interactions.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive exceptional service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Build and maintain relationships with internal and external stakeholders
- Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Encourag

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