Group Quotations Team Leader

7 months ago


Centurion, South Africa ANEW Recruitment Full time

**Job Advert Summary**:
**ANEW Hotels & Resorts **are looking for a **Group Quotations Team Leader** in** Gauteng, Centurion** to effectively lead day-to-day operations of Group Quoting Department.

**Minimum Requirements**:

- High School Diploma or equivalent.
- 1 year of group reservations experience
- Thorough knowledge of hotel services and amenities.
- Availability to work holidays, weekends and periods of high demand.
- Computer Skills - Proficient with Microsoft Office Suite or related software.
- Proficient with a hotel PMS
- Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - communicates effectively in writing as appropriate for the needs of the audience.
- Excellent guests service skills.
- Excellent telephone etiquette skills
- Ability to handle heavy volume of phone calls.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to enforce hotels standards, policies and procedures.

**Duties and Responsibilities**:

- Consistently offer professional, courteous and engaging service.
- Support agents through mentoring/coaching in their daily tasks/responsibilities to optimize departmental operations and increase knowledge and performance.
- Provide feedback to National Sales Manager regarding both positive and negative issues impacting department performance.
- Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
- Handles manager calls and emergencies.
- Follow sales standards to achieve revenue goals according to company guidelines.
- Provide accurate and thorough information on the hotel’s accommodations, packages, promotions, services, and amenities.
- Assist guests with planning and booking hotel, restaurant, packages and special event reservations.
- Book and enter group reservation requests using the Property Management System.
- Assign specific accommodations based upon feature and/or location requests.
- Assist guests with inquiries about hotel facilities in an informative and helpful way.



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