retail operations team leader

7 days ago

Centurion, Gauteng, South Africa WNS Global Services Full time
Responsibilities:
  1. Developing timelines and schedules for the completion of the programme in conjunction with the BTS project leader
  2. Carefully tracking timelines to ensure all tasks and milestones are met without any oversight
  3. Assisting in setting the tone for the programme and providing a clear vision around its objectives for the team
  4. Owning programme deliverables as assigned by the project leader against the project plan
  5. Cultivate a teamwork-driven atmosphere and collaborate seamlessly with colleagues from various BTS business areas and geographic locations
  6. Overseeing the execution of client programmes, including scheduling, resourcing, and management of all learning platforms
  7. Monitoring and tracking participant progress across different programmes, ensuring timely completion of assigned participant tasks / activities and other milestones
  8. Organising periodic review sessions with account managers, learning facilitators, and clients to evaluate progress, gather feedback, and make necessary adjustments
  9. Monitoring support inboxes, client support inquiries, and issue resolution exceeding client expectations
  10. Partnering and communicating with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction
  11. Coordinating with other departments (resourcing, finance, logistics, resource management, and production) to ensure deliverables are executed on time
  12. Creating and maintaining comprehensive documentation, including but not limited to initiating and compiling data into a client-suitable report format (reports include attendance tracking, participant feedback, facilitator observations, results measurement KPIs, and programme insights)

Systems Management:

  1. Managing participant and programme data using digital platforms
  2. Managing accurate data using various systems to enter and track programmes including timelines, revenue, and additional program details

In addition to these responsibilities, the role is also committed to fostering a supportive and nurturing team environment. They proactively identify developmental needs within the Project Enablement team and work to build those capabilities, ensuring the professional growth and success of each team member.

Qualifications / Requirements:
  1. Project Management diploma or short courses (beneficial but not required)
  2. Proven administrative and / or programme / project coordination experience (could include event planning experience)
  3. Highly organized, analytical, and capable of working on multiple programmes simultaneously, with strong attention to detail
  4. Exceptional verbal and written communication skills, adept at proactively and effectively engaging with high-profile clients and collaborating with internal teams
  5. Exceptional self-management abilities through effective prioritization of programme tasks based on urgency and importance, as we foster a culture of freedom within a framework
  6. Ability to work independently while also possessing a strong sense of teamwork
  7. Approaches challenges with a growth mindset while driving continuous improvement
  8. Capable of thinking quickly and acting decisively, while also demonstrating strong critical thinking skills for effective problem solving
  9. Proficient in gathering and analyzing data, with the ability to generate comprehensive reports
  10. Digital savviness, ideally with experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
  11. Experience using Microsoft Office Suite is required (Outlook, Excel, Word, and PowerPoint)
What we can offer you:
  1. A fast paced, fun and engaging environment
  2. An entrepreneurial culture of freedom and responsibility
  3. Work with a purpose and social responsibility
  4. Go Big by seeing what the world's leading corporations do to develop their people and Go Small by working in our small-feel company where the Senior management knows who you are, and you can see the direct impact of your work
  5. Network globally Connect with BTSers from 32 offices in 5 continents to create the best experiences for our clients
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