Aa Service Co-ordinator

2 weeks ago


Cape Town, South Africa SHARON NUROCK RECRUITMENT CC Full time

**The Person**:

- Minimum Matric.
- Previous experience required as a Service Co-ordinator.

**The Job**:

- Staff management:

- Ensure all staff members (permanent or temporary) are trained and capable to perform their tasks;
- Motivate staff and ensure their commitment to the tasks at hand;
- Implement reward and recognition systems and document above average performance;
- Arrange monthly toolbox meetings with staff to discuss issues, conduct training and team building events.
- Safety of public, staff and non-targeted plants:

- Ensure all staff know and follow standard work procedures;
- Ensure all staff are trained for the particular task to be performed;
- Perform risk analysis for tasks not covered by standard work procedures.
- Productivity of department:

- Ensure proper planning and communication of work to ensure maximum productivity of team and the efficient use of equipment;
- Organise similar jobs in the same areas to minimise time allocation;
- Plan optimal routes to move timeously between jobs;
- Communicate all tasks and specifications to the Supervisor;
- Ensure that all teams have the correct products and equipment available to perform the task;
- Motivate team members to remain productive.
- Quality of work:

- Set clear and high standards for quality of work to be achieved;
- Ensure thorough technical training and refresher training of all staff;
- Manage quality of work through customer feedback, inspections;
- Control product and time usage during first and follow up sprays;
- Assist Representative with cost calculations on costing jobs.
- Customer satisfaction:

- Ensure spray jobs are timeously scheduled;
- Ensure the professional handling of incidents and problems in line with company incident procedures.
- Financial management and profitability of the department:

- Produce maximum work output daily, weekly, monthly with optimal input from staff, equipment, product and other resources;
- Generate maximum profit for the department by following standard incident procedures.
- Asset and equipment management.
- Management of chemicals.
- Administration.



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