IT Operations Co-ordinator
1 day ago
**Job Duties/Responsibilities will include**:
Co-ordinate overall efforts in IT Operations
Schedule maintenance tasks of the operations team
Schedule after hours and weekend activities of the operations team
Control shift roster
Distribute tasks evenly among the team members
Ensure tasks are delivered on agreed date / time
Accompany IT Services manager to meetings
Prepare agendas for monthly staff meetings
Liaise with department heads on activities to be performed
Lead Root Cause Analysis activities
Control the software asset register, ensure completeness and manage end of support / renewals
Write and maintain operational / info sec documents (including policies, procedures and standards), maintain a library of versioned documents and facilitate sign-offs
Perform project administrative tasks including the writing of minutes
Follow up on outstanding orders for equipment
Assist with audit queries
Matric
A tertiary qualification / IT-related certification (e.g. ITIL, PMBOK)
Proven experience in office co-ordination
At least 2 years hands-on working experience as an administrator in a technical environment
Experience writing documentation for processes and procedures
Project management / administration
Help desk support
Exposure to network support / software development
Experience in a financial services environment
Appreciation of information security concepts
Technical writing skills
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