Land Operations Executive

2 weeks ago


Stellenbosch Western Cape, South Africa Helderberg Personnel Full time

My client, a UK based online tour operator specialising in mid and long-haul markets, is currently recruiting for a Land Operations Consultant, with previous experience in the Travel industry, to join their new dynamic team based in TechnoPark Stellenbosch.

customer service|office administrator|operations executive

**The Role & Key Responsibilities**:

- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crises situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

**Requirements**:

- Grade 12
- Excellent verbal and written communication skills (English)
- Computer literate (MS Word MS Excel)
- Able to create solutions & identify areas for improvement in procedure
- Excellent numeracy and literacy skills
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
- Manage a diverse range of duties at one time
- Experience in dealing with conflict resolution
- Great attention to detail and accuracy
- A flexible and adaptable approach to work
- Excellent team player with the ability to work independently
- Excellent telephone manner

**Working Hours**:
This is a full-time office-based position where you will be required to work 40 hours per week Monday - Sunday working 5 days a week. (09h00am - 18h00pm).

In return, a competitive salary is on offer and the opportunity to work for an international dynamic company.



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