IT Assistant

6 months ago


Johannesburg, South Africa Giesecke+Devrient Full time

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience - combined with new, digital solutions - makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally - let’s shape the future of currencies together**

**PURPOSE OF THE JOB**: Provide technical support and assistance to users within an G+D, ensuring the smooth functioning of our organization's technological infrastructure, which is integral to its operations.
- **KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES)**:

- Manage user accounts, including creating, modifying, and deleting accounts as needed. Ensure appropriate access permissions are granted according to company policies.
- Identify and resolve network connectivity issues, including troubleshooting wired and wireless network connections, routers, switches, and firewalls.
- Assist in the development of training materials and documentation to help users understand IT systems and best practices. Provide training and support to users as needed.
- Support IT projects such as system upgrades, migrations, and deployments. Assist with planning, testing, and implementation tasks
- Keep track of IT assets and inventory, including hardware, software licenses, and peripherals. Assist with procurement and asset management processes as needed.
- Ensure compliance with IT policies, procedures, and regulations. Help enforce security policies and best practices to protect company data and systems.
- Stay informed about new technologies, trends, and best practices in IT. Continuously update skills and knowledge through training and self-study.
- Work closely with other members of the IT team to provide comprehensive support and ensure the overall success of IT operations.
- Document IT procedures, troubleshooting steps, and resolutions to build a knowledge base for future reference.

**BASIC REQUIREMENTS**:

- Proficiency in basic computer hardware and software troubleshooting.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, etc.
- Basic understanding of cybersecurity principles and best practices.
- Ability to set up and configure computer systems, printers, and other peripherals.

**ACADEMIC QUALIFICATIONS**:

- Bachelor's degree in Information Technology, Computer Science, or a related field (if applicable).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

**EXPERIENCE**:

- Technical Support Experience
- Customer Service Skills
- Software and Hardware Knowledge
- Troubleshooting and Problem-Solving Abilities
- Teamwork and Collaboration

**PERSONAL ATTRIBUTES**:

- Must be able to communicate fluently and write reports in English
- Act with integrity and professionalism
- Following instructions & procedures
- Adhering to principles and values
- Cope with pressure
- Be able to work in a team as well as independently
- Accuracy and attentiveness to detail

**Contact**:
**Venesa Lubisi**-
- 0027 11 309 4900***:

- Job offer

**Job Details**:
**Job Title**
IT Assistant

**Business Sector**
Giesecke+Devrient Currency Technology South Africa
Oxford Parks
3rd Floor
8 Parks Boulevard Buildin

**Requisition ID**
23793

**Location**
Johannesburg, Gau, ZA

**Career level**
Experienced and Graduates

**Job Type**
Fulltime, Permanent

**Contact**
Venesa Lubisi
0027 11 309 4900



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