Sales Administrator

3 months ago

Durban, South Africa RCL FOODS Careers Full time

**RCL Foods** is recruiting for a driven, highly energized, Sales orientated and Admin focused **Sales Administrator **within the baking business unit.

This role will be based in **Durban **and reporting to the Area Sales Manager.

This role is a **Permanent role.**

**Duties & Responsibilities**:
**Admin relating to general management and disciplinary issues relating to drivers/VA’s (supplying information to Route Controllers for action to be taken)**:

- Monitoring and overseeing absenteeism and advising (with input from HR) corrective disciplinary action to be taken; Consult daily register for Drivers/VA’s.
- Ensure accuracy of data on Trac Tech
- Monitor working hours of Sales employees, to ensure reasonable working hours and where unreasonable, inform the route controller and Sales Manager.
- Present monthly hours to Route Controllers and Sales Manager.
- Supply information necessary for disciplinary hearings relating to absenteeism, cash shortages, etc.
- Monitor that disciplinary action is taking place timeously and escalate to Sales Manager when it isn’t
- **Cash Shortages**:On a daily basis, monitoring and dealing with cash shortages by drivers. With the exception of Robbery shortages, ensure shortages are cleared and follow up with route controllers to ensure corrective action taken within one week of the shortage arising, including for: BOT, short payment, etc. Input from HR to determine what corrective action should be taken.
- **Weekly Reporting**:Absenteeism and discipline related to this.
- **Weekly Reporting**:Cash shortages per week and corrective actions taken by route controllers.

**Crates and Crates Management**:

- Monitor base-line of crates per route and report on variances to Sales Manager.
- Monitoring crates movement per route and within Sunshine sales area - will require liaison with Dispatch (daily, weekly, monthly)
- Monitoring and reporting on the crates pool
- Identify key routes that have issues and communicate this to route controllers to ensure corrective action plans are put in place
- Identify key customers that are problematic for crates. Monitor corrective action plans for such customers put in place by Route Controllers and give regular feedback regarding crates returned/loss
- Liaise with Sunshine Crate Controllers within customers stores (e.g. Phoenix) and feedback

concerns to Sales Manager
- Escalate crate loss problems to Sales Manager and jointly institute action plans to stop and prevent

crate losses
- **Reporting**:Daily via WhatsApp Crates group indicating where losses have occurred, weekly (Sales

Meeting), monthly sales meeting. Report outputs: sheet showing crate losses for the day, for the

week and the position for the month. May also be done in graphical format.

**JDE**:

- Use JDE where applicable

**Driver Debriefs and input into Routes Analysis**:

- Conduct regular de-briefs with drivers. Aspects to be discussed are listed in the next point
- Data analysis of routes. By working with the Sales Admin Clerk, record and monitor per route:

- Number of customers for that route
- Customers lost on that route during the last month and why
- Customers gained on that route during the last month and why
- Tracking and monitoring of COD customers with the drivers
- Suggestions from drivers on how sales for that route can be increased
- From the above:

- Make recommendations to Sales Manager on actions that need to be taken on the routes or

with customers
- Follow up on corrective measures to be taken through Driver de-briefs and record outcomes
- Give input into the route rides and surveys done by the Route Controllers and Sales Office.
- Make sure the team is aware of the findings

**General/Day-to-Day**:

- Daily communication and reporting to the Sales Manager and Route Controllers

**Minimum Requirements**:
**Education**:
Matric with exemption. Min 60% Maths.

**Skills required**:
Good written and oral communication skills
sound computer skills especially Microsoft Office and JDE,
Thorough understanding of sales administration process

**Experience**:
Minimum 2 years administration experience in a sales environment. An
understanding of manufacturing and exposure to logistics desirable.

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