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IT Support Technician

1 month ago

Sandton, South Africa Alistair James Company Ltd Full time

Alistair Group is looking for an IT Support Technician

The IT Support Technician is part of the Technology department and is primarily responsible for inbound
support tickets/inquires and resolving internal customer issues quickly. This individual must have
professionalism, patience, and a people first attitude, while attention to detail is a must.
This individual will be responsible for assisting internal team members and service technicians by
providing hardware and software technical support, diagnosing issues, provide basic training, while
providing a stellar customer experience.

**Working hours & days: Monday to Friday 7:20am-4:20pm, Alternate Saturdays 8:00am-12:00pm**

**Duties and Responsibilities**
- Maintenance of all IT equipment used by employees in the course of their duties
- Assistance in installation and configuration of network devices (e.g.: routers, access points)
- Front-line technical support for various software and hardware issues
- Diagnosis of problems affecting IT equipment and/or Internet connectivity
- Follow-up and supervision of third-party service-providers when they are onsite.
- Provide basic training to new employees on how to utilize any IT equipment required
- Identification of ways to improve the service provided by the IT department to the company

**Formal Training / Education / Experience**
- Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
- Certifications such as Google IT Support is a plus

**Skills and Experience**
- Minimum of 3 years IT Support experience required
- High-level of communication skills in English (Swahili or Afrikaans a plus)
- Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
- Experience working at a technical support / help desk supporting a high number of employees at multiple locations
- Experience with Google Apps for Business (GSuite) required
- Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
- Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
- Basic knowledge of networking configuration and maintenance; LAN/WAN, Wireless network setup and security, Experience with Ubiquiti devices a plus
- Experience with the installation and maintenance of GPS devices a plus
- Experience with the installation and maintenance of CCTV IP-based cameras a plus

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