Technology/domain Specialist Ii

4 days ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Specialist**
- REQ 137027 - Keabetswe Modise
Closing Date: 06 December 2024**Job Family**
- Information Technology**Career Stream**
- Application Development**Leadership Pipeline**
- Manage Self: Professional**Job Purpose**
- This is specialist position and hence requires an understanding of all Monitoring and/ or Event Management technologies in the organisation, specifically **Dynatrace **Application Performance Monitoring and/or **ServiceNow **Event Management. This is required across on-premises and cloud solutions.
This includes consulting to the **Enterprise Systems Management** (ESM) team, business and technology customers to identify ESM solutions that will achieve efficiencies, optimal results and superior service delivery.**Responsibilities**:

- In consultation with the ESM team and Technology Architecture, set standards for ESM and design ESM solutions that consider integration across technologies.
- Act on feedback from the operational team regarding gaps in operational procedure.
- Develop complex ESM solutions that impact across technologies and that meet the requirements provided (Including system access).
- Assist users in defining their needs and assessing the technology impact.
- Act as ESM consultant to enterprise-wide projects, including facilitating vendor engagement.
- Provide advanced trouble shooting.
- Provide detailed technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Provide on the job coaching or mentoring to Systems administrators, learners and technology customers.
- Arrange and facilitate product knowledge sharing and design reviews.
- Collate designs consider scalability, availability and recovery in a Hybrid Cloud Environment.
- The design, integration, development and implementation of Monitoring solutions across the bank

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate

**Preferred Qualification**
- Degree or Diploma in IT

**Preferred Certifications**
- Certificate in relevant Technology or Domain

**Minimum Experience Level**
- Programming logic and techniques
- Thorough understanding of scripting and scripting language/s.
- 8 - 10 years IT experience
- IT Diploma/ Degree or equivalent experience

**Current Work Carried out**
- Administrative and Development Support within Nedbank South Africa and Nedbank Africa l across following toolsets:
- Dynatrace
- ServiceNow
- This Includes:
- Project Management
- Design review & collation
- Customer Engagement to senior level
- Vendor engagement
- Implementation and Maintenance of monitoring requirements
- Software version and Release Management
- Monitoring & Event Management Environment Operational Support (availability and stability)
- Monitoring & Event Management requirements implementation as per customer requirements, including:

- Agent Deployment
- Scripting/ Development
- Dashboarding and Reporting

**Technical / Professional Knowledge**
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture

**Behavioural Competencies**
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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