Department Manager: Outbound

2 weeks ago

Durban, South Africa Clicks Group Limited Full time

Advert reference: click_012789
Advert status: Online
- **Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Durban

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Departmental Manager: Outbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Durban and will report to the Branch Manager.

**Job description**:
**Job Purpose**:

- To manage the outbound activities, which includes order assembly, checking, dispatch and POD and the fleet, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue

**Job Objectives**
- To ensure that orders are assembled and checked in line with operational SOP
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
- Ensure that POD's are returned as stipulated by SLA and updated
- To ensure that orders are dispatched, as per allocated routes, on time and in full To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- Develop customer relationships in order to maximize the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to
- Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhered to UPD SOP's record, rectify and report errors to the Branch Manager
- To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with.
- Management of the fleet end to end including but not limited to keeping detailed service records, accident reports and insurance claims etc.

**Minimum requirements**:
**Qualification & Experience**:

- ** Essential**: Matric
- Degree/diploma in Warehousing / Transport & Logistics/ Distribution
- ** Essential**: 3 Years’ experience in order assembly, checking and dispatch
- 3 Years Industrial relationship management (desirable)
- 3 Years POD management experience

**Job related knowledge and skills**:

- Excellent communications skills and telephone etiquette
- Good Knowledge of warehouse operational procedures.
- Knowledge of industrial relation management
- Knowledge of Pharmaceutical industry
- Knowledge of GWP
- Knowledge of HR Processes and Procedures
- Computer skills with Advanced Excel Skill level (required)
- Conflict and Dispute management skills
- Communications skills
- Problem management skills
- Finance skills

**Competencies required**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Planning, Trending and Analyzing
- Following Instructions and Procedures
- Working with People
- Persuading and Influencing

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