Outbound Consultants

4 weeks ago

Durban, South Africa Tower Group Full time

Outbound Consultant - Insurance
To support the goals and objectives of the campaign by ensuring that individual sales targets are achieved/exceeded, whilst also contributing towards overall team performance in a consistent, professional and ethical manner.
Responsibility Area
• Outbound calls - Sales of services and products
• Administration - Processing of sales agreement
• Internal/External customer communication
• Overflow Support
Performance Indicators
• Initiate sales and inform customers of current specials, product information and other related activites. Maintain a high level of understanding of current products and services. Ensure that monthly targets are met.
• Ensure that customer information is correctly and accurately captured onto the various sales support systems. Responsible for responding and following up on all rescheduled calls and pending information.
• Liaising with the various sales channels, support staff, internal/external customers and other relevant personnel in a professional manner that in line with our company values.
• Provide additional support to the contact centre operations in terms of taking calls, handling internal/external client queries as and when required to do so.
Knowledge/Skills/Experience Requirements
• Essential requirements - Cold calling SA clients
• Minimum 6 months insurance telesales experience (cold calling) - Ideally selling motor products (agents who are currently selling / who have just finished selling motor campaigns)
• Min. qualification - Matric
• Sales/Marketing Degree/Diploma would be advantageous
• Ideally someone with a FAIS and RE qualification
• Valid DOFA / No DOFA
Core Competencies
• Must possess world-class sales skills and should have good interpersonal and administrative skills.
General Competencies
• Ability to expeditiously conclude the sales process coupled with good oral and written communication skills.
Personal Characteristics
• A highly target driven individual
• Have a keen interest in technology and mobile handsets
• Ambitious
• Works well under stress
• Determined to succeed
• Highly energetic
• Self motivated
• Extremely focused
• Active listener with a high interpersonal skills band
• Attention to detail
• Positive outlook on life
• Good communicator
• Responsible and accountable
• Possesses a winners attitude (the ability to focus on long-term goals, even when short term results are not on track)
• Someone who loves challenges
• Someone with a resilient mindset who is not easily influenced by negativity
Additional job requirements
Must possess ability to work in a highly pressurised environment, with high levels of accountability and responsibility. Must be service-orientated and maintain focus on delivery and best business practices at all times. May be required to work overtime.
Special Requirements
• Own transport
• Regular and punctual attendance
• Ability to adapt to shift changes and complete flexibility with regards to hours of work.
• Perform on-call duties if required
Skills required
• Strong comprehension of English Language
• Excellent communication skills
• Good telephone etiquette
• Sales Orientated
• MS Office, E-mail, Internet
Note To perform this job successfully, the individual must be able to perform each essential duty excellently. The requirements listed are representative of the knowledge: skill and or ability required are not intended to be an exhaustive list of all duties and responsibilities associated with this job, as no job description is all encompassing. You will be required to perform reasonable duties assigned to you or related or incidental to the proper completion of your job tasks. During a colleague’s leave of absence from the company or during month end or peak business periods, you may be required to perform other job tasks upon reasonable request from your line manager.

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