Customer Support Specialist
7 months ago
**Description of Essential Roles, Responsibilities and Activities**
**Location**: Craighall Park, Randburg
We are looking for a strong customer support individual with great time management & people skills, excellent telephone manner & attention to detail.
**Minimum requirements**:
- Minimum 3 years working experience within a call center/receptionist role.
- Extremely strong administrative skills.
- Excellent customer service skills.
- Above average computer literacy.
- Must be confident when interacting with people.
- Team Player
- Exceptional interpersonal skills.
- Maintain relationships with clients by providing support, information, and guidance.
- Prepare reports by collecting, analysing, and summarizing information as and when required.
- Trustworthy & reliable.
**Description of Essential Role & Responsibilities**:
- Deliver exceptional customer experience on every phone call and customer interactions.
- Calling and booking of allocated leads. This is the primary job function.
- Retrieving and capturing correct lead information onto the CRM.
- Maintaining CRM database consistently.
- Report duplicate client records to management.
- Ensuring incoming complaints/queries and are sent to relevant person.
- Following company policy and procedures.
- Appointment confirmations. (Call/SMS/WhatsApp.)
- Schedule and send confirmation SMS’s for appointments.
- Send WhatsApp appointment confirmations.
- Contact all reschedules/ cancellations/ No Shows and reschedule appointments.
- Achieve booking and attendance targets.
- Report daily on quantity of bookings, branch attendance and sales conversions for each branch.
- Assist with switchboard when necessary.
- Assist with laser clients when necessary.
- Assist operations manager with administrative tasks as and when required.
**Work hours**:
- Monday - Friday: 08:30 to 17:30
- And either Saturday 09:00 to 15:00 or Sunday 9:00 to 15:00 depending on the weekend roster.
- This is a 6 Days per week position.
**Salary**: R10 000k per month
**Salary**: R10,000.00 per month
-
Customer Experience Manager
6 months ago
Craighall Park, South Africa Digicall Management Services Full time**ROLE SUMMARY** Join our team as a Customer Experience Manager and lead the charge in shaping exceptional customer journeys! The Customer Experience Manager will work with other support teams including network planning, customer care, training, quality, and business processes to define solutions and ensure successful deployment for all the operational...
-
Product Specialist Team Leader
7 months ago
Craighall Park, South Africa Digicall Management Services Full time**ROLE SUMMARY** The Team Leader is required to oversee the call centre and manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle. The Team Leader will be responsible for managing a team of agents’ delivery on targets and...
-
Hair & Scalp Specialist
7 months ago
Craighall, South Africa Hair Clinic International Full timeWe are looking for a strong, positive and sales orientated individual with a go getter attitude, goals orientated, target driven and the “want” to constantly challenge themselves. The individual must want to grow within a company. Full training will be provided to become a member of our family as a hair loss consultant. **Hair Specialist/Consultant -...
-
Customer Support
1 week ago
Kempton Park, South Africa Dante Personnel Full timeGauteng, Kempton Park Customer Support (IT - Fibre) Kempton Park Salary between R12 000 to R20 000 CTC per month (experience based) **Minimum requirements**: - Must be MikroTik Certified - Have at least 2 + years experience in IT hardware background - Thorough understanding of the IT hardware and fibre internet industry - Must have excellent customer...
-
IT Support Specialist
1 week ago
Jet Park, South Africa Atlas Copco Industrial SA (Pty) Ltd Full time**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...
-
Customer Service Specialist
3 weeks ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeJob OverviewWe are seeking a skilled Customer Service Specialist to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, based in Isando.
-
Customer Creation Specialist
2 months ago
Capital Park, South Africa Talisman City Generators Full time**Join Our Team as a Customer Creation Specialist - Industrial Generator Rental Company!** **Location**: Offices in Gezina, Pretoria, primarily working in Gauteng **Company**: Talisman City Generators Are you passionate about providing reliable energy solutions? Talisman City Generators is seeking a motivated Customer Creation Specialist to join our...
-
Internal Customer Support
9 months ago
Kempton Park, South Africa Workwear Depot Full timeThis role forms part of our state-of-the-art Distribution Centre, employing first class technology, and is an African first for workwear. A Customisation facility has been built as part of our Distribution Centre and is geared to serve our customers with high quality customised garments, quickly and efficiently. The customisation facility consists of...
-
Kempton Park, South Africa DSV Full time**DSV - Global transport and logistics** Location: Plumbago, Kempton Park Job Posting Title: Administrative Specialist, Sales Support, Road Logistics Time Type: Full Time **Job Specification**: Main purpose of this role is to maintain records of sales and compare them with targets to help sales managers and sales representatives in monitoring the team's...
-
Customer Support Hub Specialist Global Grade11
3 weeks ago
Kempton Park, South Africa Barloworld Equipment Full timeKey Output Resolve customer queries received at the Customer Support Hub Accurately capture/record queries on case management tool with clear resolution and time-lines for future reference and learning Assist with the opening of new customer accounts in agreement with the KPI Assist customer with Finance related queries. Proactively identify additional...
-
Internal Sales Support Specialist
3 weeks ago
Kempton Park, Gauteng, South Africa West Coast Personnel Full timeJob DescriptionAs a Internal Sales Support Specialist at West Coast Personnel, you will play a crucial role in supporting our sales team by handling client queries, processing orders, and managing inventory. Your excellent organizational skills and attention to detail will enable you to provide efficient and effective support to our clients and internal...
-
Kempton Park, Gauteng, South Africa MedE Recruit Full timeFrontline Support SpecialistA well-established Optometry Practice in Kempton Park requires two dedicated individuals to join their team as Frontline Support Specialists. The ideal candidates will possess experience in Calico and Cloud systems, alongside strong interpersonal and communication skills.The successful candidates will be responsible for managing...
-
Lead Specialist Customer Care Hnc Emea
3 weeks ago
Kempton Park, South Africa DSM Full timeLead Specialist Customer Care Location: Isando, South Africa Hybrid dsm-firmenich’s HNC business is looking for a Lead Specialist Customer Care to join our Customer Care Centre, EMEA. The Customer Care SSA is in Isando, South Africa, and operates together with the Customer Care Centre, EMEA, Kaiseraugst, Switzerland throughout Europe, the Middle East...
-
Senior Customer Service Specialist
3 months ago
Kempton Park, South Africa DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Senior Customer Service Specialist Time Type:...
-
Senior Customer Service Specialist
2 days ago
Kempton Park, South Africa DSV Full timeDSV - Global transport and logistics Job Posting Title: Senior Customer Services Specialist Time Type: Full Time Location: DSV Park, Kempton Park, Gauteng **Basic Minimum Requirements**: Matric **Tertiary Qualifications**: Added Advantage - Supply Chain / Logistics / Administration diploma / certificate **Additional Computer Skills**: - Ms Office...
-
Team Leader
7 months ago
Craighall Park, South Africa Digicall Management Services Full time**ROLE SUMMARY** The Team Leader is required to oversee the Insurance and Direct Sales team. The individual will manage the day-to-day operations and takes responsibility for the ongoing support of the operations to ensure sustained and profitable growth throughout the contractual lifecycle.. The incumbent will be responsible for managing a team of...
-
IT Specialist, Business Support, Road Logistics
2 weeks ago
Kempton Park, South Africa DSV Full time**DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: IT Specialist, Business Support, Road Logistics Time Type: Ful Time **Main Purpose of the Role**: - Engage with business and customers, being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business...
-
Mechanical Support Engineer
3 weeks ago
Kempton Park, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeJob Summary: We are seeking an experienced Product Support professional to join our team in Isando. As a key member of our team, you will play a critical role in achieving workshop targets and driving business growth. If you have a strong mechanical background and excellent communication skills, we encourage you to apply for this exciting...
-
Business Support Specialist, Mhe Projects
7 months ago
Kempton Park, South Africa DSV Full time**DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: Business Support Specialist Time Type: Full Time **MAIN PURPOSE OF THE ROLE** DSV MHE is directly involved in development and implementation diverse MHE fleet projects in the world. Individual will play a key role in the MHE department's continuous work to provide...
-
Customs Specialist
3 months ago
Kempton Park, South Africa Expeditors Full time**Company Description** We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism,...