IT Specialist, Business Support, Road Logistics

3 days ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: IT Specialist, Business Support, Road Logistics
Time Type: Ful Time

**Main Purpose of the Role**:

- Engage with business and customers, being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers
- Act as the overall IT representative towards the business sales functions in coordination with the integration team
- The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders
- Participate in coordinating regional projects pipeline, prioritization of projects and related SLAs for customer system solutions
- Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
- Represent IT and ensure compliance of IT standards with external engagements (new business take on)
- Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced
- Evaluation and sign off of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery
- Responsible for business analysis, and translation of business requirements into demand
- Collaborate and coordinate information and projects within high performing teams
- Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs

**Minimum Requirements**:
Basic Minimum Requirements : Matric
Tertiary Qualifications : Added Advantage - Business / IT Related
Computer Literacy Level : Advanced
Additional Computer Skills: JIRA

**Job Related Requirements**:

- Minimum of 3 years’ experience in a client facing business analysis role
- Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
- Excellent communication skills to enable close collaboration with the Customer, Business, and IT
- Driver’s license, own vehicle, ability, and willingness to work long hours when needed
- Previous experience in an international business environment (advantageous)
- Experience in Supply Chain Management, Contract Logistics, and/or Warehouse Management environment (advantegeous)
- Experience in knowledge management and dissemination of information (advantageous)

**Duties and Responsibilities**:
System Customer Integration Account Management
- Assist Business to ensure Delivery and Implementation with Customer
- Present, Train, Deploy, Hypercare, followed by continues Support to Customer and Business
- Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
- Ensure Business Case is completed and aligned to sign-up for correct deliveries

System Customer Integration Specifications
- Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
- Ensure Business Case is completed and aligned to sign-up for correct deliveries

System Customer Integration Supporter
- Ensure that Customer Solutions are managed, developed and collaborated between Customer and IT/Business
- UAT/OAT is completed and Solution approved by Customer and Business

**Additional Job Information**:

- Interpersonal Communication and Language Skills (Listening to Others, Speaking to Others, Professional Technical Writing)
- People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others)
- Change Management Skills (Learning Agility, Adapt to Change)
- Personal Motivation (Demonstrating Enthusiasm and Energy, Drive to Achieve Goals)
- Quality and Service Skills and Orientation (Valuing Quality, Focusing on Details)
- Self-Management Skills (Dealing with Stress, Maintaining Composure, Professionalism)
- Work Orientation (Behaving with Integrity, Being Dependable, Honoring Commitments)

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