Senior Customer Service Specialist

4 days ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Senior Customer Service Specialist
Time Type: Full Time

**SUMMARY**

This role is to effectively manage all shipments for specific client from order receive, to delivery to final site including interface with
all divisions to facilite the movements, updating systems and providing reports and invoices to client.
Managing and arranging the movement of containers from the port to DSV warehouse and to clients’ DC - based on client
requirements.

Providing quotations for movements as and when requested.
Provide client with monthly reports of all loads executed for client accruals.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Receiving shipment details from client, register on VFT and distribute documentation to relevant Air & Sea controller
- Update vessel details for all shipments on a daily basis
- Follow up on process of shipments with Air & Sea
- Update client
- Receipt of Air & Sea VAT invoices for verification and submission to client for payment
- Updating VFT with all documentation relevant to shipments
- Updating CW1 with all supporting documentation where required
- Liaising with Air & Sea to obtain landed cost invoices with supporting documentation
- Verify rates against rate structure
- Create ASN for every shipment to facilitate inventory management
- Produce DSV Road invoice and landed cost (as per client requirements)
- Monitor update of daily stock sheets to VFT
- Ensure all supporting documentation loaded per shipment
- Monitor the arrival of shipments
- Provide transporter with LTA for X-haul of containers to warehouse
- Monitor empty turn-ins
- Monitor the delivery of containers to the warehouse with the transporter
- Assist with all functions relating to client and DSV Road Cape town branch
- Liaise with Air & Sea and carriers for the movement of containers from the port to DSV and / or client facility and empty turnin
- Provide clients with solutions to streamline the Supply Chain
- Provide quotations as and when required

**QUALIFICATIONS**
- Completed Matric / Grade 12
- Supply Chain / Logistics / Administration diploma / certificate an added advantage

**COMPUTER SKILLS**
- Intermediate Excel skills
- CargoWise - Essential/Basic
- VFT - Advantage
- Warehouse Management System - Advantage
- Sound Information technology with ability to quickly learn new systems

**EDUCATION AND/OR EXPERIENCE**
- At least 4 years’ experience in Freight Forwarding, Customs Brokerage (both Air and Seafreight)
- Tracking and Tracing systems working experience, escalations of incidents or out-of-time windows
- Experience in Planning of loads
- Ability to work in cross-functional teams
- Be able to work overtime
- Excellent telephone etiquette
- Excellent administration skills required
- Ability to think pro-actively and under extreme pressure
- Ability to ensure attention to detail / accuracy
- Ability to manage multiple shipments at the same time
- Strong relationship building skills
- Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people - both internal and external (at least 1 year), exceptional communication skills - both speaking and writing
- Supporting and Co-operating including working well with people and adhering to principles and values
- Organising and Executing which includes planning, organising, delivering results & adhering to processes & procedures adhering to principles and values
- Client specific experience (Refractory materials), be able to manage process between client and all other divisions
- Ability to work under pressure
- Team player

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