Lead Specialist Customer Care Hnc Emea

7 days ago

Kempton Park, South Africa DSM Full time

Lead Specialist Customer Care

Location: Isando, South Africa

Hybrid

dsm-firmenich’s HNC business is looking for a Lead Specialist Customer Care to join our Customer Care Centre, EMEA. The Customer Care SSA is in Isando, South Africa, and operates together with the Customer Care Centre, EMEA, Kaiseraugst, Switzerland throughout Europe, the Middle East and Africa with highly qualified multilingual staff.

As our Lead Specialist Customer Care, you will own the Order to Cash (OTC) process. Provide effective customer order intake and processing whilst maintaining customer master data, pricing, contracts and managing consignment stock and invoicing.

You will handle the complete delivery and shipment process of customers orders. Handle logistic complaints, process solving and if appropriate facilitating internal solutions.

**DEI Statement**

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

**Your key responsibilities**:

- Capture orders accurately on SAP system (check price, quantity, product and customer account)
- Ensure stock availability, if not inform customer, Market Manager and the relevant Purchasing Officer
- Inform Finance and Market Manager when customer account is on credit hold, or over their credit limit
- Monitor the flow of the order (weekly meetings with Production, Quality and other internal stakeholders). Communicate with Management, Quality, Production, Finance and Warehouse to expedite customer orders when required.
- Ensure correct documentation is issued to customers on day of delivery/dispatch
- Obtain freight and insurance quotes from shipping agents for export of goods
- Prepare proforma invoices, arrange checking and signature by Management and forward to the customer
- Liaise with the forwarder and obtain bookings for export shipments
- Complete delivery notes and picking slips accurately
- Process billing due list
- Print invoices, credit/debit notes and other export documentation
- Organize inspections of goods when it is a client/country requirement
- Preparation of bank requirements for documentary credits to be sent through to our bankers
- Attend to customer enquiries and complaints and resolve where applicable or escalate
- Capture any customer complaints on SAP CCR system and Trackwise
- Prepare accurate report on customer sales when required
- Assist with other customer services functions during staff absence from the office and attend to any other relevant task as and when required

**We bring**:

- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.
- A firm belief that working together with our customers is the key to achieving great things

**You bring**:

- Generalist background, commercial education followed by practical experience in a Customer Care and/or transportation/ logistics function
- Familiar with incoterms, liability matters pertaining to insurance
- Solid understanding of SAP SD Module
- Very good command of English (both written and verbal), additional language skills an advantage
- Accurate, solution-oriented, collaborative and customer friendly communication style

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragr

  • Customer Care Team Lead

    2 weeks ago

    Kempton Park, South Africa DSM Full time

    **DSM - Bright Science. Brighter Living.** Are you excited by ensuring communication between customers/markets, banks, sales organization, finance, planning 3rd party logistic provider, forwarders, Distribution Centers and Premix Plants, innovation as well as new developments, and do you want to be part of a team with exciting challenges, then this might be...

  • Lead Specialist QA

    1 week ago

    Kempton Park, South Africa DSM Full time

    Lead Specialist QA (HNC) Location: Isando, South Africa On-Site As our Lead Specialist QA, this position forms part of the value chain of ultimately rendering a quality service through following the Quality FSMS. In this role you will be required to comply with all requisite standards, both procedures and methods internal and external to ensure quality...

  • Hnc Warehouse Controller

    5 days ago

    Kempton Park, South Africa DSM Full time

    **Bring your passion. Build the future.** Are you excited by ensuring the ongoing reliability of the manufacturing process, innovation as well as new developments, and do you want to be part of a team with exciting challenges, then this might be the opportunity you are looking for! We are looking for a remarkable Warehouse Controller to join DSM Nutritional...

  • Residential Care Administrator Lead

    5 days ago

    Kempton Park, Gauteng, South Africa National Renal Care Full time

    Company OverviewNational Renal Care is a leading provider of healthcare services. Our team is dedicated to delivering high-quality patient care, and we are committed to providing a supportive and collaborative environment for our staff.Salary and BenefitsThe salary for this role is competitive, and we offer a range of benefits, including health insurance and...

  • Quality Assurance Manager Hnc South Africa

    2 weeks ago

    Kempton Park, South Africa DSM Full time

    At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace. Being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value....

  • Premix/ Commercial Controller Hnc South Africa

    7 days ago

    Kempton Park, South Africa DSM Full time

    **Premix/ Commercial Controller HNC South Africa** **_ Isando, ZA, On Site_** **Job Purpose**: - We are looking for a strong financial business partner that can combine analytical analysis with strategic thinking in order to help the business grow. Africa is one of our regions identified for growth opportunities. With strong leadership skills and...

  • Home Management Support Specialist

    5 days ago

    Kempton Park, Gauteng, South Africa National Renal Care Full time

    About the RoleThis is an exciting opportunity for an experienced Care Home Administrator to join our team at National Renal Care. As the successful candidate, you will be responsible for providing administrative support to the care home, ensuring effective and efficient reception services, and coordinating admissions with the Home Manager or Deputy Home...

  • Quality & Regulatory Assurance Lead: Africa

    3 weeks ago

    Kempton Park, South Africa DHL Full time

    **BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY** Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one...

  • Sales Management Specialist

    7 hours ago

    Kempton Park, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Job OverviewWe are seeking a highly skilled and experienced Internal Sales Manager to join our team at Salesworx Specialist Sales Recruitment. As an Internal Sales Manager, you will be responsible for leading the internal sales team in delivering exceptional sales performance and customer service.The ideal candidate will have a strong background in sales...

  • Account Mgr Ii

    2 weeks ago

    Kempton Park, South Africa Parker Hannifin Corporation Full time

    **Position Summary** The primary purpose of this role is to develop Group/Divisions sales and market share within defined scope of responsibility. The employee strives to maintain and increase sales revenues with existing and new direct accounts. This position reports to Group Sales Leader or Sales Manager Key Account Manager = Responsible for defined key...

  • Customs Specialist

    3 weeks ago

    Kempton Park, South Africa Aggreko Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for **Customs Specialist** in **Africa**and the main job function is to ensure efficient,...

  • Process Specialist, Accounts Payable, Customs

    5 days ago

    Kempton Park, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: Process Specialist, Accounts Payable Time Type: Full Time **Tertiary Qualification(s)** Finance Degree Advantageous but not compulsory **Computer Literacy Level - advanced** MS Word, Excel, PowerPoint & Outlook **Additional Computer Skills** - Cargowise1 - Advanced Excel...

  • Senior Sales Team Leader

    7 hours ago

    Kempton Park, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Job DescriptionSalesworx Specialist Sales Recruitment is seeking a highly skilled and experienced Business Development Manager to join our team. As a Business Development Manager, you will be responsible for leading the internal sales team in delivering exceptional sales performance and customer service.The ideal candidate will have a strong background in...

  • Internal Sales Leadership Position

    7 hours ago

    Kempton Park, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Job SummarySalesworx Specialist Sales Recruitment is seeking a highly motivated and experienced Business Development Manager to lead our internal sales team. The successful candidate will be responsible for driving sales growth, managing a high-performing sales team, and ensuring exceptional customer service.This is an exciting opportunity for a sales...

  • Specialist: Technician

    6 days ago

    Kempton Park, South Africa Motus Corporation Full time

    Lindsay Saker Kempton Park currently has a vacancy for a Specialist: Technician The position will suite someone with experience in the Vehicle Industry. Audi experience would be an advantage. **Purpose** The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advice colleagues on best...

  • Business Development Manager Job Description

    7 hours ago

    Kempton Park, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    About the RoleWe are seeking a highly experienced and results-driven Senior Sales Team Leader to join our team at Salesworx Specialist Sales Recruitment. As a Senior Sales Team Leader, you will be responsible for leading a high-performing sales team to achieve exceptional sales performance and customer satisfaction.The ideal candidate will have a strong...

  • Flexi Customer Assistant

    3 weeks ago

    Kempton Park, South Africa Wellness Warehouse Full time

    Overview: **The Wellness WAY** Wellness Warehouse was launched with the vision of creating a holistic health destination for conscious consumers wanting to live life well for themselves, their communities and the planet. Rather than rest on our laurels, we are continuing to grow and evolve, offering an innovative and collaborative working environment that...

  • Executive Manager: Marketing

    1 week ago

    Kempton Park, South Africa SAA Careers Full time

    **Job Purpose**:**_ BECOME PART OF THE NEW SAA RE-START FAMILY_** Do you want to leave your legacy in the fast phase Aviation Industry and spread your career wings then please join the SAA Commercial Team. Marketing and Customer Experience plays a pivotal role in the broader Commercial team and is a key strategic function for the airline. We are looking for...

  • Dsc Transport Lead

    5 days ago

    Kempton Park, South Africa DHL Full time

    **Job Purpose** To ensure route planning on DCT is done optimally. To ensure efficient utilization of the fleet. To maintain the customer database on TOMS and PRIDE. To ensure that all GPS units are loaded on a daily basis according to the planned schedule on DCT. To ensure smooth operation of the transport department. To lead the transport department in...

  • Specialist : Technician - Service

    3 weeks ago

    Kempton Park, South Africa Motus Corporation Full time

    **Motus Toyota Kempton Park **currently holds two vacancies for a **Specialist: Technician - Service** Reporting to the **Service Manager,** this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner **Position Overview**: **Specific Role Responsibilities**: - Repair /...