Hotel Receptionist

3 months ago


Cape Town, South Africa HotelJobs.co.za Full time

A busy 4* hotel is seeking to appoint an experienced Hotel Receptionist for their Front Desk.

**REQUIREMENTS**:

- SA Citizen
- Matric / Grade 12 qualification
- Hospitality Management Diploma or equivalent qualifications advantageous
- At least two years of experience in the Hotel industry, in a similar position
- Computer literate
- Front Office and Cashiering experience, an advantage
- Excellent knowledge of Microsoft Office
- Fluent in English
- Display a high level of emotional intelligence and be well-groomed.
- Customer orientation, professional charm, and sophistication is an advantage
- Ability to work shifts and occasional overtime

**KEY RESPONSIBILITIES**:

- To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by the company.
- Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages, etc. are strictly adhered to.
- Attending to all guest queries regarding bookings, in-house queries, payments and after-departure services.
- To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests.
- Ensuring effective communication from the reception department to all operational departments.
- To make reservations in the absence of the Reservations department and after hours.
- To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
- To assist as far as possible where required

**Please forward your CV with a recent profile photo and contactable references. Applicants must be available for interviews in person in Cape Town.


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