Hotel Receptionist

7 months ago


Cape Town, South Africa Karen Tupper Recruitment Full time

A 4* hotel based in Cape Town CBD is seeking a Receptionist to join their team. As the first point of contact for the guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.

**Responsibilities**:

- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Provide information and answer inquiries about hotel facilities, services, and local attractions.
- Handle guest requests, complaints, and concerns promptly and professionally.
- Manage reservations, ensuring accuracy and updating as necessary.
- Coordinate with other hotel departments to fulfill guest needs and requests.
- Maintain a tidy and organized front desk area.
- Handle incoming phone calls and redirect them appropriately.
- Process payments and maintain accurate financial records.
- Assist with administrative tasks, such as filing, data entry, and correspondence.

Qualifications:

- Experience as a Receptionist in a 4/5* hotel.
- Excellent interpersonal and communication skills.
- Professional and friendly demeanor.
- Strong organizational and multitasking abilities.
- Familiarity with hotel booking systems and basic computer skills.
- Ability to remain calm and professional in fast-paced and high-pressure situations.
- Knowledge of local attractions, restaurants, and transportation options is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

If you are interested in the position please send a copy of your updated CV, a recent profile photo and any references.

**Salary**: R8,500.00 per month

Application Question(s):

- Are you based in Cape Town?
- If you are not available immediately please indicate your notice period?

**Experience**:

- 4/5* Reception: 2 years (preferred)

License/Certification:

- drivers license and own car (preferred)


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