Product Support
4 months ago
**INTRODUCTION**
**Qualifications**:
Trade Certificate
**Experience**
4-6 years in the earthmoving industry
2 years supervisory experience (an advantage)
Machine Operator License (an advantage)
Komatsu Products (an advantage)
**Specific Knowledge requirements**
SAP Quoting - Advanced
MS Excel - Intermediate
Microsoft Word and PowerPoint - Intermediate
CSS Portal KMG - Advanced
EPQ Care - Advanced
Komtrax - advanced
**Summary description of the role**:
- Remains up to date with safety procedures
- Plans for safety events and campaigns.
- Takes SHE into account in the planning of work output.
- Plans for inspection of equipment (new and used in stock), about dates, workshops, the nomination of service, stock, and other resources.
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Opens and maintains machine history files for each machine at a customer site.
- Conducts delivery inspection of the machine.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP Contracts)
- Plans for the modification of equipment.
- Oversees warranty repairs that may be required at the site.
- Submission of all Policy claims and warranty
- Field campaign implementation
- Compile failure reports, TSI, and machine conditioning reports, evaluation reports.
- Provides technical advice & liaison with centralized Komatsu functions in the Service and Repairs machines.
- Plans for time to complete reporting.
- Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting.
- Compiles recommendations report to the Manager for additional components, to meet the component change requirements.
- Maintain Quote And Call Registers
- Do Cold Calling On New Customers(Finding New Business)
- Participate In Brand Management
**Job Types**: Full-time, Permanent
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