Technical Support Specialist
21 hours ago
PURPOSE OF THE ROLE
As a Technical Support Specialist, you will be the first point of contact for clients seeking IT end-user support. Your primary objective is to provide exceptional service, resolving issues efficiently and effectively.
DUTIES AND RESPONSIBILITIES
- Represent Numata's brand by delivering professional, helpful assistance with a sense of urgency.
- Exceed client expectations by providing timely resolutions and continuous improvement through training and research.
- Capture detailed incident information in our PSA Platform, ensuring complete resolution descriptions.
- Analyze issues and develop timely resolutions.
- Provide support on all supported applications.
- Offer regular updates on incident progress.
- Ensure resolutions align with Numata's best practices.
- Elevate unresolved or business-critical problems to your Team Leader or MSOC Manager promptly.
- Maintain accurate time and ticket/task entries.
- Contribute to Knowledge Base articles and technical notes as solutions are identified or found outdated.
- Supervise 3rd party product installations and related repair/maintenance activities remotely.
- Suggest improvements to procedures and systems to your Team Leader.
- Stay up-to-date on modern technologies and Numata Standard Operating Procedures.
Market-Competitive Salary
$60,000 - $80,000 per year
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