Manager: Ict Service Desk

2 weeks ago


Pretoria, South Africa Kamo Placements Full time

**JOB DESCRIPTION**
- Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Service Desk and End-User Support business unit overall.
- Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required.
- Manage and ensure the drive of continuous improvement activities.
- Manage the business unit and ensure that it contributes to the achievement of business objectives
- Manage and ensure an effective customer focused service desk functioning including incidents and call management, telephonic and remote support, end-user training, user access and password management according to standard operating procedures and relevant policies.
- Manage overall effective Technical desktop, laptop and printer support regards to set-up of PC/s, Laptops, Proximas as well as ongoing trouble shooting, installations, rebuilds, patching and remote support
- Responsible for the coordination and maintenance of quality risk management in line with relevant standards, Accreditation and regulatory requirements.
- Proactively manage all direct reports in order to ensure that the strategic objectives for the division are met.
- Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.

**JOB REQUIREMENTS***
- Diploma + Advanced Diploma / B-Degree in IT, IS, Computer Science or related field
- Information Technology Infrastructure Library (ITIL)
- Foundation Certification is essential
- MCSE: Desktop Infrastructure or Core Infrastructure
- Certification is essential
- CCNA Certification is advantageous
- 10 years relevant work experience in ICT
- 3 years managerial experience
- Proven track record in managing an ICT service desk and support environment



  • Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

  • Service Desk Engineer

    Found in: beBee jobs ZA - 2 weeks ago


    Pretoria, Gauteng, South Africa Telesure Investment Holdings Full time

    Telesure Investment Holdings's job vacancy, Career and RecruitmentJob title : Service Desk Engineer jobs in GautengJob Location : Gauteng, Deadline : April 22, 2024Quick Recommended LinksJobs by LocationJob by industries JOB PURPOSEContributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational...

  • Ict Manager

    4 days ago


    Pretoria, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Tshwane (Pretoria)** **(Market related, Negotiable)** The ICT Manager plays a crucial role within the ICT infrastructure team, providing strategic leadership and oversight. Responsible for driving the development and implementation of ICT strategies aligned with organizational objectives, they lead a team of skilled IT professionals, fostering...


  • Pretoria, South Africa South African Reserve Bank Full time

    **Brief description** The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) Information Technology (IT) Service Desk. **Detailed description** - Manage the daily operations and activities of the SARB IT Service Desk to ensure that all IT service requests and incidents are addressed in a...

  • ICT Specialist Advisor

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Pretoria, South Africa Hlabahlosile Full time

    At least 5 - 10 years experience in ICT governance at executive levelKnowledge and understanding of the ICT field.Proven participation in the ICT governance field at Executive level.Prior experience in serving on Public Sector boards and board committeesMinimum of honours degree in the ICT field, which could be BA/BS in Information Communication Technology,...

  • ICT Specialist Advisor

    Found in: Whatjobs ZA C2 - 1 week ago


    Pretoria, South Africa Hlabahlosile Full time

    At least 5 - 10 years experience in ICT governance at executive level Knowledge and understanding of the ICT field. Proven participation in the ICT governance field at Executive level. Prior experience in serving on Public Sector boards and board committees Minimum of honours degree in the ICT field , which could be BA/BS in Information Communication...

  • ICT Governance Officer

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Pretoria, South Africa Nambiti Technologies Ltd Full time

    Nambiti Technologies Ltd’s job vacancy, Career and Recruitment Job title : ICT Governance Officer jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Develop, manage, and enhance the ICT governance framework, road map & processes.  Manage the ICT...


  • Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

  • Service Manager

    2 days ago


    Pretoria, South Africa Pink Elephant Full time

    Main Responsibilities: - Timeous compiling and distribution of reports for client engagement - Ensuring that the incident management process is adhered to by technicians. - The ability to efficiently monitor Service Level Agreements from all stakeholders. - The ability to maintain customer relationships and ensuring repeat customers by upselling products...


  • Pretoria, South Africa Mediro ICT Full time

    Define the project scope/brief and work breakdown structure (WBS) in collaboration with key stakeholders to ensure a common understanding of deliverables and the approach. Produce comprehensive project management plans that include scope, quality, risks, time, cost, human resources, procurement, integration, governance and communication, and confirm that...


  • Pretoria, South Africa South African Government Department of Labour Full time

    Assistant Director: ICT Audits Ref No: Hr 5/1/2/3/27 SALARY: R424 104 per annum CENTER: Compensation Fund, Pretoria REQUIREMENTS: Three-year tertiary qualification in Internal Audit/Computer Science/Information System. Certified Information System Auditor - CISA as an added advantage. Certified Information Security Manager-CISM as an added advantage....

  • 1010 _Sub-Product Owner-IT Service Desk

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS:·        ITSM (IT Service Management)·        IT Operations Frameworks (E.g., ITIL)·        IT Service Delivery Management·        Project Management·        DevOps·        Agile...

  • 1010 _Sub-Product Owner-IT Service Desk

    Found in: Whatjobs ZA C2 - 1 week ago


    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS: ·        ITSM (IT Service Management)·        IT Operations Frameworks (E.g., ITIL)·        IT Service Delivery Management·        Project Management·        DevOps·        Agile...


  • Pretoria, South Africa Sakhona HR Full time

    Render ICT assurance and advisory services, - Administer planning, execution and reporting of ICT Audits or other engagements as per the approved annual operational plan. **Requirements**: - Undergraduate qualification (NQF-7) in IT - Registered with a relevant professional body - 3-5 years' experience in IT Auditing - IT Certification will be an added...

  • Customer Operations and Desk Service Support

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Pretoria, South Africa Contour Resourcing Full time

    Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customers.Duties and Responsibilities Preparing and sending formal communications to clientsUndertaking regular...

  • IT Manager

    Found in: beBee jobs ZA - 2 weeks ago


    Pretoria, Gauteng, South Africa Office of the Valuer-General Full time

    Office of the Valuer-General's job vacancy, Career and RecruitmentJob title : IT Manager (Pretoria) jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 01, 2024Quick Recommended LinksJobs by LocationJob by industries DUTIESEnsure that the ICT enablement requirements are met.Direct daily operations of Business Unit, analysing workflow, establishing...

  • ICT Steering Committee

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Pretoria, South Africa South African Tourism Full time

    South African Tourism’s job vacancy, Career and Recruitment Job title : ICT Steering Committee – Chairperson jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : March 31, 2024 Quick Recommended Links Jobs by Location Job by industries PURPOSE OF THE ICT STEERING COMMITTEE:  The ICT Steering Committee is a committee of the SA Tourism...

  • IT Manager

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Pretoria, South Africa Office of the Valuer-General Full time

    Office of the Valuer-General’s job vacancy, Career and Recruitment Job title : IT Manager (Pretoria) jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : May 01, 2024 Quick Recommended Links Jobs by Location Job by industries DUTIES Ensure that the ICT enablement requirements are met. Direct daily operations of Business Unit, analysing...


  • Pretoria, South Africa Kamo Placement Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) To provide technical advice and support for ICT equipment. **JOB DESCRIPTION** - Install new software and hardware and perform hardware and software upgrades; - Secure and ensure the safe set up of new hardware and software; - Set up equipment such as laptops, desk tops,...


  • Pretoria, South Africa Mediro ICT Full time

    **Role-specific knowledge**: Analytical skills Assertiveness Communication Skills Business Writing Skills Powerpoint, Excel Ability to negotiate with process partners internally and agree on problem ownership. Good communication skills - written and verbal. Ability to make and enforce decisions. **Duties**: Acts as a single point of contact for all...