Customer Success Specialist

2 weeks ago

Cape Town, South Africa Charity Careers Africa Full time

**Title**: Customer Success Specialist
**Type**: Permanent, Full-time (3-month probationary period)

**Location**: Cape Town CBD (flexible remote working)

**Salary**: R12 000 - R15 000 per month

**Closing**: TBC

Since its inception in 2008, BackaBuddy has emerged as a beacon of positive change, providing a trusted crowdfunding platform for countless causes and charities. They are a community on a mission to foster profound social change by harnessing the power of global giving and creating a more equitable society.

In 2015, BackaBuddy embarked on a transformative journey under the leadership of social entrepreneurs, Patrick Schofield and Catherine Du Plooy. They have amplified the vision of founder Allan Beuthen, turning BackaBuddy into a global force for good. The statistics speak volumes: R395 588 436.08 raised for 48,392 causes, fuelled by the tireless efforts of 51,859 Cause Champions and counting. BackaBuddy is more than a platform; it's a dynamic, ever-growing community that's transforming the ethos of philanthropy in South Africa.

Today, BackaBuddy, seeks an enthusiastic, confident, and compassionate Customer Success Specialist to join their friendly team based in Cape Town CBD. As BackaBuddy prepares for the launch of their new site and the expansion of their marketplace and online community, they are looking for someone who can provide patient and empathetic support to campaign creators and engage directly with the public.

In this pivotal role, you will be responsible for guiding BackaBuddy clients through the essential steps of campaign creation, document submission, and payout and donation queries. You will take ownership of customer support, ensuring a high-quality experience for clients through clear and helpful guidance across various communication channels.

What's in it for you?
- Purpose-driven work: Become a part of a mission to address financial vulnerability through the facilitation of a global community funding platform.
- Dynamic culture: Immerse yourself in an inclusive and vibrant culture within a high-growth business where every individual's contribution is recognised and valued.
- Personal growth and mentorship: Benefit from a personalised development plan complemented by mentorship and a supportive 'buddy structure', all designed to align with career goals and foster consistent growth.
- Healthy work-life balance: BackaBuddy promotes a positive work-life balance and fosters a supportive work environment that acknowledges and respects the personal needs of its team members.
- Career progression: Engage in challenging, technically engaging work while serving thousands of customers each year. BackaBuddy supports this with comprehensive formal and digital training programs.
- Peer support: Experience the unique ‘buddy structure’ that pairs each new member with a senior colleague for support and guidance, nurturing growth and development within the role.

This search is being conducted for BackaBuddy by Charity Careers Africa. Our leadership team has all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.

**Salary**: R12,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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