Area Coach

1 week ago

Johannesburg, South Africa Ziyana Business Consulting and Training Full time

A reputable client in the retail industry is looking for an Area Coach in Johannesburg.

**MINIMUM REQUIREMENTS**:

- Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification.
- Degree level qualification highly regarded.
- Minimum 2 years’ experience as a Restaurant or equivalent Retail Manager or in an Above. Store Operations position (On or Above Target Balanced Scorecard performance) is essential
- Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry; preferably in multi-outlet food/quick service. restaurant environment is essential.
- Certified at Leading Multiple Restaurants (LMR) essential.
- Strong leadership, time management and planning skills.
- High work ethic and ability to work without close supervision.
- Must be available on weekends and nights as appropriate to the needs of the business.
- Sound communication and interpersonal skills.
- Experience with managing conflict situations and problem solving.
- Proven experience in managing a team to deliver results within a highly complex environment.

**RESPONSIBILITIES**:

- Manage the area in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, customer service (GES, ROCC, CHAMPS), operating standards, operating efficiency and profit.
- Assume primary responsibility for the correct implementation of Employee and Customer Safety in restaurants within through monitoring of restaurant performance, enforcing standards, ensuring observance of procedures and allocation of financial resources.
- Direct responsibility for investigating serious incidents and accidents and recommending appropriate corrective actions to Market Manager.
- Ensure all employees are provided with the appropriate training and resources to ensure customer and employee safely.
- Evaluate performance of Restaurant Management in area against established targets.
- Coach and support individuals to improve performance and meet targets.
- Ensure achievement of monthly objectives for restaurants within the area.
- Oversee prompt and appropriate resolution of all complaints (inspections by third parties (e.g.: health inspectors), customers and employees, etc.) within the area.
- Inform Supervisor of serious matters and other issues that may result in legal action
- Oversee management training and designated certification, including Developing Champions, Traineeships and Team Member Training.
- Ensure that controls and procedures including but not limited to security and cash control are implemented to protect the security of employees and company funds.
- Ensure that management and staff are aware of company policies and procedures and implement company programs initiated by various departments.
- Oversee restaurant staffing functions and ensure the effective recruitment, selection, training and development of management and team members in conjunction with Human Resources representatives.
- Use effective Bench Planning to drive optimum management and stability in area
- Maintain and develop restaurants within the Area to the highest standards of product quality and CHAMPS Standards.
- Recommend and implement action plans to ensure continued progress in all elements of GES and operation excellence (including ROCC).
- Evaluate performance of Restaurant Management in area against established targets.
- Coach and support individuals to improve performance and meet targets.
- Ensure achievement of monthly objectives for restaurants within the area.
- Maximise sales and profit through operational excellence, effective implementation of marketing promotions and identifying, recommending and implementing sales growth opportunities, coordinate price changes, alert Market Manager to competitive activities within area and recommend action.

**Job Type**: Permanent

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