Operations Improvement Coach

3 months ago

Johannesburg, South Africa Ziyana Business Consulting Full time

A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg.

**RESPONSIBILITIES**:

- Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant’s performance on Financials, Customer Experience, Sales, Profit and People numbers.
- Implement company programmes and communicate companies’ strategies and objectives clearly and effectively to field personnel in line with programmes developed by Finance, Human Resources, Marketing and Development.
- Analyse areas performance opportunities once opportunities have been identified ensure that specific need training and workshops has been arranged. Show progress on identified gaps.
- Responsible to ensure that all Training has been executed in restaurant through building ARM (Assistant Restaurant Manager’s Capability, ensure weekly tracking and communications to all stores.
- Responsible for delivery of Accurate Forecastingand Scheduling Assessments with upskilling sessions including Deployment during peak periods, ensure proper execution of Equity Alignment Tool.
- Responsible for all SiA projectsimplementation and performance tracking against implementation.
- Responsible for Sales and Transactions deliverance of every restaurant within PIC’s region, delivery of Customer and Sales Readiness assessments and upskilling sessions including peak planning and peak execution.
- Responsible for Customer Experience in every restaurant through analysing Customer Feedback through DSG and SMG. Analyse complaints and Customer feedback, then create a high energy CX (Customer Experience Session) and upskilling sessions.
- Responsible for restaurants compliance performance including ROCC and FSCperformance, analyse top deviations and ensure that upskilling and coaching session has been arranged with restaurants.
- Responsible for UCPerformance of every restaurants, look at Monthly P&L performance and create an action plan to ensure improvement month on month.
- Develop ARM (Assistant Restaurant Managers) training capability.
- Delivery and assessment of Windows Promotions Implementation on Learning Zone Portal through ARM in every restaurant, weekly tracking per restaurants.
- Guide/Coach and empower ARM’s in every restaurant to deliver Team Member Basics Completion and Practical Implementation within 7 days from starting.
- Guide/Coach and empower ARM’s in restaurant on any National Product or System roll outs required and the training cascade. LTO and Market test Completion.
- Guide/Coach ARM’s in every restaurant to ensure the effective utilisation of the Champions Standards Library by all employees.
- Plan & facilitate the training workshops required for Developing Champions and LMR DP
- DC Orientation & Module Trainer (LAS, LAR, LARC)
- All courses contained in the training continuum.
- Responsible for each OIC’s area to facilitate trainers required for the workshop: SME’s, TRGMS (Training Restaurant General Managers), External Consultants and Area Coaches (LMR DP)
- Manage the Training Centres within the geography to budget.
- Ensure quarterly and yearly certification of OHS requirements, including Fire Fighting, First Aid and OHS representative.
- Participate in Centralised Orientation & Recruitment Days (ensuring maximum learning retention through experiential techniques and demonstration of HWWT2culture)
- Participate in Recruitment days, including post-session feedback & reporting.
- Co-ordinate the reporting process for all trainees, to provide overall training tracking on a weekly basis.
- Communicate feedback on progress of trainees to Area Coaches, HRBPs and Ops Manager.
- Provide monthly feedback to Market Manager against GAP analysis and progress Month on Month.
- Provide feedback on the Developing Champions programme and other training workshops and identify suggestions for improvement.

Work Location: Multiple Locations

  • Operations Improvement Coach

    3 months ago

    Johannesburg, South Africa Ziyana Business Consulting Full time

    About the Role A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg. **RESPONSIBILITIES**: - Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant’s performance on Financials, Customer Experience, Sales, Profit and...

  • Vodapay : Coach

    3 months ago

    Johannesburg, South Africa MyCalling Full time

    **The primary purpose of the role is **to provide coaching to Agents to improve and/or maintain the agents’ performance which impacts customer call quality and effectiveness, via various contact responses and interactions throughout the agent life cycle. - 1. Coaching - Provides coaching in a confidential setting to improve and/or maintain service,...

  • Advisor, Business Improvement Operations

    4 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This role is a key position within our Operations shared services division, responsible for the delivery of process innovation and continuous improvement initiatives across multiple locations. It plays an important role in helping to foster a culture of sustainable change through the creation...

  • Area Coach

    4 months ago

    Johannesburg, South Africa FPG Foods Full time

    **PURPOSE OF THE JOB**: The Area Coach plays a key role in achieving Customer Satisfaction and overall unit performance. As a leader in the market, the Area Coach will need to deliver against a balanced score card in the main areas - People, Customer, Sales and Profit. The Area Coach has operational responsibility and the cornerstone of the Area Coach’s...

  • Door Dash

    4 months ago

    Johannesburg, South Africa MyCalling Full time

    **What you will be doing** **The primary purpose of the role is **to provide coaching to Agents to improve and/or maintain the agents’ performance which impacts customer call quality and effectiveness, via various contact responses and interactions throughout the agent life cycle. **1. **Coaching** - Provides coaching in a confidential setting to improve...

  • Area Coach

    3 months ago

    Johannesburg, South Africa Ziyana Business Consulting and Training Full time

    A reputable client in the retail industry is looking for an Area Coach in Johannesburg. **MINIMUM REQUIREMENTS**: - Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. - Degree level qualification highly regarded. - Minimum 2 years’ experience as a Restaurant or...

  • Area Coach

    3 months ago

    Johannesburg, South Africa Ziyana Business Consulting Full time

    About the Role A reputable client in the retail industry is looking for an Area Coach in Johannesburg. **MINIMUM REQUIREMENTS**: - Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. - Degree level qualification highly regarded. - Minimum 2 years’ experience as a...

  • Agile Coach

    2 days ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    Agile CoachLiyema Consulting is seeking an experienced Agile Coach to join our team. As an Agile Coach, you will be responsible for guiding software development teams in adopting Agile values and practices.ResponsibilitiesCoach teams in Agile principles and practicesFacilitate Agile ceremonies, such as sprint planning and retrospectivesIdentify and remove...

  • Business Improvement Facilitator

    4 months ago

    Johannesburg, South Africa Petra Diamonds Full time

    Petra Diamonds Limited is one of the world’s leading suppliers of rough diamonds and one of the largest independent diamond groups by resource. It’s a polished diamond we’re after for this role - an individual that clearly outshines his/her peers**:| FINSCH DIAMOND MINE (PTY) LTD** **Business Improvement Facilitator - Fixed Term Contract until 30...

  • Agile Coach

    2 days ago

    Johannesburg, Gauteng, South Africa ALOS Innovative Workforce Solution (Pty) Ltd Full time

    Agile Scrum Master RoleThis is an exciting opportunity to join ALOS Innovative Workforce Solution (Pty) Ltd and contribute to the growth and development of our innovative team. As an Agile Scrum Master, you will play a key role in guiding and coaching the team on agile values and practices, facilitating team ceremonies, and identifying and removing...

  • Agile Coach

    4 months ago

    Johannesburg, South Africa IQbusiness South Africa Full time

    At IQbusiness, we attract talented people from diverse backgrounds and commit ourselves to help each person achieve his or her full potential. We are committed to growing each individual and providing them with the challenges, feedback and support needed to succeed. **Minimum Requirements** **Qualifications**: - ** A relevant Scrum Master certification in...

  • Senior Agile Coach

    2 days ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    Job SummaryWe are seeking a highly skilled Senior Scrum Master to join our team at Liyema Consulting. As a Senior Scrum Master, you will be responsible for developing and coaching agile teams, facilitating agile ceremonies, and removing impediments to improve team performance.Key Responsibilities* Develop and coach agile teams to achieve high levels of...

  • Agile Team Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    Liyema Consulting is seeking a seasoned Agile expert to lead our teams in delivering high-quality software solutions. As a Senior Scrum Master, you will be responsible for developing and coaching agile teams, facilitating ceremonies, and removing impediments to improve team performance. Your expertise in coaching, change management, and organizational...

  • Project Manager

    3 months ago

    Johannesburg, South Africa AJ Personnel Full time

    **Main purpose of the job**: - To provide oversight, technical guidance, mentorship, and capacity building to CATALYST QI teams, coaches, and provincial stakeholders **Location**: - **Joburg Health District (Gauteng)** **Key performance areas**: - Work with DOH stakeholders, WRHI Catalyst teams, and other stakeholders to launch and implement Quality...

  • Sales & Performance Coach

    3 months ago

    Johannesburg, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The sales and performance coach is responsible to provide coaching support to the MTN teams nationally. The Sales Coach is required to help employees improve their sales skills leading to higher levels of production and employee satisfaction. **DUTIES AND RESPONSIBILITIES** - Define a coaching plan in line with the sales...

  • Agile Transformation Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    Liyema Consulting is seeking a seasoned Agile expert to lead our teams in adopting and refining Agile practices. As a Scrum Master, you will be responsible for facilitating Agile ceremonies, removing impediments, and fostering a culture of continuous improvement. Your expertise in Agile values and practices will enable our teams to deliver high-quality...

  • Agile Coach

    7 days ago

    Johannesburg, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Job Title: Scrum MasterWe are seeking a highly skilled Scrum Master to join our team at A 1L Realization (Pty) Ltd. As a Scrum Master, you will play a key role in facilitating our Agile teams and ensuring the successful delivery of our projects.Key Responsibilities:Facilitate Agile Practices: Guide our teams in the use of Agile methodologies, including Scrum...

  • Agile Coach

    4 months ago

    Johannesburg, South Africa Praesignis (Pty) Ltd Full time

    **Key Responsibilities**: - ** Provide ongoing coaching that enables the teams to excel at agile development.**: - ** Facilitate discussions leading to collective decision-making, goal setting and conflict resolution.**: - ** Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues.**: -...

  • Agile Coach

    3 months ago

    Johannesburg, South Africa Network Contracting Full time

    **Purpose of the Job** Coach the Agile principles, behaviours and frameworks (specifically the Scaled Agile SAFe Framework) to people and teams across the organisation with the goal of helping the organisation deliver on its strategy. **Key Responsibilities** - Provide ongoing coaching that enables the teams to excel at agile development - Facilitate...

  • Agile Coach

    2 months ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    We are seeking an experienced and skilled Agile Coach and trusted advisor to our clients, you are primarily responsible for arming individuals, teams, leaders and executives, with the right knowledge, tools, and training to help them adopt and improve an agile mind-set, methods, principles and practices in order to ensure effective outcomes for the...