Operations Improvement Coach

1 week ago

Johannesburg, South Africa Ziyana Business Consulting Full time

About the Role

A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg.

**RESPONSIBILITIES**:

- Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant’s performance on Financials, Customer Experience, Sales, Profit and People numbers.
- Implement company programmes and communicate companies’ strategies and objectives clearly and effectively to field personnel in line with programmes developed by Finance, Human Resources, Marketing and Development.
- Analyse areas performance opportunities once opportunities have been identified ensure that specific need training and workshops has been arranged. Show progress on identified gaps.
- Responsible to ensure that all Training has been executed in restaurant through building ARM (Assistant Restaurant Manager’s Capability, ensure weekly tracking and communications to all stores.
- Responsible for delivery of Accurate Forecastingand Scheduling Assessments with upskilling sessions including Deployment during peak periods, ensure proper execution of Equity Alignment Tool.
- Responsible for all SiA projectsimplementation and performance tracking against implementation.
- Responsible for Sales and Transactions deliverance of every restaurant within PIC’s region, delivery of Customer and Sales Readiness assessments and upskilling sessions including peak planning and peak execution.
- Responsible for Customer Experience in every restaurant through analysing Customer Feedback through DSG and SMG. Analyse complaints and Customer feedback, then create a high energy CX (Customer Experience Session) and upskilling sessions.
- Responsible for restaurants compliance performance including ROCC and FSC performance, analyse top deviations and ensure that upskilling and coaching session has been arranged with restaurants.
- Responsible for UC Performance of every restaurants, look at Monthly P&L performance and create an action plan to ensure improvement month on month.
- Develop ARM (Assistant Restaurant Managers) training capability.
- Delivery and assessment of Windows Promotions Implementation on Learning Zone Portal through ARM in every restaurant, weekly tracking per restaurants.
- Guide/Coach and empower ARM’s in every restaurant to deliver Team Member Basics Completion and Practical Implementation within 7 days from starting.
- Guide/Coach and empower ARM’s in restaurant on any National Product or System roll outs required and the training cascade. LTO and Market test Completion.
- Guide/Coach ARM’s in every restaurant to ensure the effective utilisation of the Champions Standards Library by all employees.
- Plan & facilitate the training workshops required for Developing Champions and LMR DP
- DC Orientation & Module Trainer (LAS, LAR, LARC)
- All courses contained in the training continuum.
- Responsible for each OIC’s area to facilitate trainers required for the workshop: SME’s, TRGMS (Training Restaurant General Managers), External Consultants and Area Coaches (LMR DP)
- Manage the Training Centres within the geography to budget.
- Ensure quarterly and yearly certification of OHS requirements, including Fire Fighting, First Aid and OHS representative.
- Participate in Centralised Orientation & Recruitment Days (ensuring maximum learning retention through experiential techniques and demonstration of HWWT2culture)
- Participate in Recruitment days, including post-session feedback & reporting.
- Co-ordinate the reporting process for all trainees, to provide overall training tracking on a weekly basis.
- Communicate feedback on progress of trainees to Area Coaches, HRBPs and Ops Manager.
- Provide monthly feedback to Market Manager against GAP analysis and progress Month on Month.
- Provide feedback on the Developing Champions programme and other training workshops and identify suggestions for improvement.

**Requirements**:
Additional Requirements
Detailed Description

A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg.

About the Company

Ziyana Business Consulting and Training is a fully integrated solutions provider dedicated to consistently providing high customer satisfaction by rendering excellent service, and furnishing an enjoyable atmosphere at an acceptable price/ value relationship.

We also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. We are 100% black owned and majority black female owned. We are an accredited training provider with Services SETA being our primary SETA. We are affiliated with the SABPP as well as APSO.Ziyana Business Consulting and Training is a people management solutions provider. Our business is people centered and solutions driven. As a solutions provider, Ziyana Business Consulting and Training goes beyond the call of duty to gain understanding of our client’s strategies,

  • Operations Improvement Coach

    1 week ago

    Johannesburg, South Africa Ziyana Business Consulting Full time

    A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg. **RESPONSIBILITIES**: - Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant’s performance on Financials, Customer Experience, Sales, Profit and People...

  • Operations Improvement Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ziyana Business Consulting Full time

    About the RoleA reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg.RESPONSIBILITIES: Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant's performance on Financials, Customer Experience, Sales, Profit and People...

  • Operations Improvement Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ziyana Business Consulting Full time

    A reputable client in the retail industry is looking for an Operations Improvement Coach in Johannesburg.RESPONSIBILITIES: Responsible for the upliftment of Operations in Company Owned Restaurants within a designated area. Overall responsibility for the restaurant's performance on Financials, Customer Experience, Sales, Profit and People numbers. Implement...

  • Life Coach, Prince2, Bba

    2 weeks ago

    Johannesburg, Gauteng, South Africa Life Coach Hub Support Full time

    FEESfrom $33 USD to $80 USD for coaching I am an experienced Executive and Professional Coach specializing in supporting managers, executives, and professionals when they need to exhibit mindfulness and grace under pressure in stressful career, job, leadership, or personal situations.I am a young professional woman who has experienced marriage, divorce,...

  • Coach

    4 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Vodapay : Coach

    2 weeks ago

    Johannesburg, South Africa MyCalling Full time

    **The primary purpose of the role is **to provide coaching to Agents to improve and/or maintain the agents’ performance which impacts customer call quality and effectiveness, via various contact responses and interactions throughout the agent life cycle. - 1. Coaching - Provides coaching in a confidential setting to improve and/or maintain service,...

  • Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Vodapay : Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa MyCalling Full time

    The primary purpose of the role is to provide coaching to Agents to improve and/or maintain the agents' performance which impacts customer call quality and effectiveness, via various contact responses and interactions throughout the agent life cycle. 1. Coaching Provides coaching in a confidential setting to improve and/or maintain service, minimise errors...

  • Advisor, Business Improvement Operations

    3 weeks ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This role is a key position within our Operations shared services division, responsible for the delivery of process innovation and continuous improvement initiatives across multiple locations. It plays an important role in helping to foster a culture of sustainable change through the creation...

  • Area Coach

    1 month ago

    Johannesburg, South Africa FPG Foods Full time

    **PURPOSE OF THE JOB**: The Area Coach plays a key role in achieving Customer Satisfaction and overall unit performance. As a leader in the market, the Area Coach will need to deliver against a balanced score card in the main areas - People, Customer, Sales and Profit. The Area Coach has operational responsibility and the cornerstone of the Area Coach’s...

  • Continuous Improvement Manager

    1 day ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    To ensure the Continuous Improvement (CI) objectives are achieved through the development of an organisational culture that supports a Continuous Improvement business philosophy and the effective deployment of relevant and appropriate Lean / 6 sigma tools. Increase customer satisfactionQUALIFICATIONS AND EXPERIENCEDegree in EngineeringLean Six Sigma Black...

  • Continuous Improvement Manager

    1 day ago

    Johannesburg, South Africa Ultra Personnel Full time

    To ensure the Continuous Improvement (CI) objectives are achieved through the development of an organisational culture that supports a Continuous Improvement business philosophy and the effective deployment of relevant and appropriate Lean / 6 sigma tools. Increase customer satisfactionQUALIFICATIONS AND EXPERIENCE Degree in EngineeringLean Six Sigma Black...

  • Continuous Improvement Manager

    2 days ago

    Johannesburg, South Africa Ultra Personnel Full time

    To ensure the Continuous Improvement (CI) objectives are achieved through the development of an organisational culture that supports a Continuous Improvement business philosophy and the effective deployment of relevant and appropriate Lean / 6 sigma tools. Increase customer satisfactionQUALIFICATIONS AND EXPERIENCEDegree in EngineeringLean Six Sigma Black...

  • Door Dash

    4 weeks ago

    Johannesburg, South Africa MyCalling Full time

    **What you will be doing** **The primary purpose of the role is **to provide coaching to Agents to improve and/or maintain the agents’ performance which impacts customer call quality and effectiveness, via various contact responses and interactions throughout the agent life cycle. **1. **Coaching** - Provides coaching in a confidential setting to improve...

  • Area Coach

    1 week ago

    Johannesburg, South Africa Ziyana Business Consulting and Training Full time

    A reputable client in the retail industry is looking for an Area Coach in Johannesburg. **MINIMUM REQUIREMENTS**: - Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. - Degree level qualification highly regarded. - Minimum 2 years’ experience as a Restaurant or...

  • Area Coach

    1 week ago

    Johannesburg, South Africa Ziyana Business Consulting Full time

    About the Role A reputable client in the retail industry is looking for an Area Coach in Johannesburg. **MINIMUM REQUIREMENTS**: - Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. - Degree level qualification highly regarded. - Minimum 2 years’ experience as a...

  • Business Improvement Facilitator

    3 weeks ago

    Johannesburg, South Africa Petra Diamonds Full time

    Petra Diamonds Limited is one of the world’s leading suppliers of rough diamonds and one of the largest independent diamond groups by resource. It’s a polished diamond we’re after for this role - an individual that clearly outshines his/her peers**:| FINSCH DIAMOND MINE (PTY) LTD** **Business Improvement Facilitator - Fixed Term Contract until 30...

  • Area Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ziyana Business Consulting and Training Full time

    A reputable client in the retail industry is looking for an Area Coach in Johannesburg.MINIMUM REQUIREMENTS: Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. Degree level qualification highly regarded. Minimum 2 years' experience as a Restaurant or equivalent Retail...

  • Area Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ziyana Business Consulting Full time

    About the RoleA reputable client in the retail industry is looking for an Area Coach in Johannesburg.MINIMUM REQUIREMENTS: Tertiary level education preferred with major in business or management discipline. preferred, e.g., Tertiary Business Related Qualification. Degree level qualification highly regarded. Minimum 2 years' experience as a Restaurant or...

  • Istore Sales Coach

    2 weeks ago

    Johannesburg, Gauteng, South Africa Core Group Full time

    ABOUT THE ROLE:We are looking for a skilled and motivated sales coach to join our team As a sales coach, you will be responsible for training and mentoring our sales teams to help them deliver excellent customer experiences, achieve their targets and improve their performance. You'll also collaborate with other departments to make sure the sales team is...