Customer Service Supervisor
2 weeks ago
**Job Overview**
The Customer Service Supervisor is responsible and accountable for the management of the Order Processing department and Call Centre, proper functioning of operations, strategy planning and implementation, managing resources, systems and processes, and all administrative routines.
**Qualifications and Experience**
- Grade 12
- Sales and Call Centre Management certification
- Minimum 10 years experience in sales driven Call Centre environment
- Minimum 5 years relevant supervisory/management experience
**Skills and Knowledge**
- Natural ability for customer focus and excellent telephone mannerism
- Excellent planning and organizational skills
- Strategic thinker
- Flexible and enthusiastic attitude with the ability to manage change
- Effective verbal and written communication skills
- Strong attentiveness and listening skills
- Strong persuasion capability
- Ability to multitask and operate under pressure to meet tight deadlines
- Strong coaching and leadership ability to motivate and develop employees
- People and resource management skills
- Interpersonal skills to deal with people at all levels
- Product knowledge (In-house training)
- Strong analytical and research ability to interpret data and trends
- Highly focused and target driven
- Impeccable time management proficiency
- High level diligence with meticulous attention to detail
- Excellent problem-solving and negotiation skills
- Strong business acumen and ability to identify risks
- Intermediate user of Microsoft Office (Excel, Word, Outlook)
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