M365 Technical Support Specialist

1 month ago


Cape Town, South Africa Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Business Advisors to work Monday to Friday between 5 pm and 1 am UTC**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

**About the Role**:
We are looking for skilled and experienced Microsoft 365 Business Advisors - Engineers who
will act as ambassadors for our customers' journeys. In this role, you will be responsible for
providing detailed, consultative advice and support, focusing on understanding and achieving
customer goals with their Office 365 subscription
**Job Description** What you'll do**:
Actively engage with customers to understand their business objectives and how
Microsoft 365 can support their goals.
Educate customers on Microsoft 365 products and services, guiding them on best
practices for improving productivity and collaboration.
Assist customers in evaluating the potential benefits of a Microsoft 365 subscription,
providing personalized recommendations and tailored demos.
Advise on different subscription plans and features, helping customers choose the best
option for their needs and budget.
Guide customers through new subscriptions or enhancing existing ones, including step
- by-step instructions and troubleshooting.
Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
these effectively to customers.
Document technical issues and solutions in a knowledge base.
Collaborate with other technical support engineers to resolve complex technical issues.
Ensure a high level of customer success, with a focus on moving customers from grace
period to perpetual usage and increasing license utilization.
**Qualifications**
Qualifications:
Technical advisory or implementation experience in a Microsoft 365 environment.

Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.

Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).

RAVE experience (a plus but not required).

**Additional Information**
**Device Specifications**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
- All your information will be kept confidential according to EEO guidelines.

**Why Choose Us?**
- We value diligence and teamwork
- Be a part of innovation and customer satisfaction to various large organizations


  • Technical Support

    4 weeks ago


    Cape Town, Western Cape, South Africa The Vocation Station Full time

    Technical Support & Cloud SpecialistCAPE TOWN_ We do have a great company culture with a hybrid / remote work policy_We are looking for someone that is passionate about their work, with a can-do attitude combined with a willingness to always be open to assist colleagues.Job OverviewIn this role, you will provide internal IT support for "the client",...

  • Technical Support

    4 weeks ago


    Cape Town, Western Cape, South Africa thevocationstation Full time

    Technical Support & Cloud SpecialistCAPE TOWN_ We do have a great company culture with a hybrid / remote work policy_We are looking for someone that is passionate about their work, with a can-do attitude combined with a willingness to always be open to assist colleagues.Job OverviewIn this role, you will provide internal IT support for "the client",...


  • Cape Town, South Africa Clickatell Full time

    **Who We Are**: Clickatell is a Chat Commerce leader. For 23 years we have been a global technology company and innovator in mobile messaging, engagement, and commerce. We have built a global culture rooted in our 5 core values - Curious, Creative, Collaborative, Champion and Courageous. We live by them and use them as guideposts for how we run our company....


  • Cape Town, Western Cape, South Africa Clickatell Full time

    Who We Are:Clickatell is a Chat Commerce leader. For 23 years we have been a global technology company and innovator in mobile messaging, engagement, and commerce.We have built a global culture rooted in our 5 core values - Curious, Creative, Collaborative, Champion and Courageous. We live by them and use them as guideposts for how we run our company. And is...


  • Cape Town, South Africa BASHR Recruitment Full time

    **Requirements**: - 7 years sales experience in a technology or services environment - A Degree in a Technical or Sales field - Workspace Analytics - Cloud VDI (Desktop as a Service) - M365 Deployment and Manage services. - Traditional Microsoft deployments - End User Support Services and Managed Services - Communication Lifecyle Management - Unified...


  • Cape Town, Western Cape, South Africa Sabio Full time

    Technical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...

  • Support Engineer

    4 weeks ago


    Cape Town, Western Cape, South Africa Datafin Full time

    Support Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Relocate to Malta M365 Consultant (Consulting/Big 4)** **About our Client** Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s...


  • Cape Town, South Africa Sabio Full time

    Technical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing...


  • Cape Town, South Africa Exceed HR and Recruitment Full time

    **Job Overview**: **Date Posted**: Posted 6 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: IT Technical Specialist- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**IT Technical Specialist job vacancy in Constantia, Cape Town.**: The Technical Specialist role is to provide support, and perform...


  • Cape Town, Western Cape, South Africa Titan Wealth Holdings Limited Full time

    GPP a Titan Wealth Company GPP is a multi-award-winning UK-based financial services firm that provides execution, structured products, clearing, and custody services to broker-dealers, wealth managers, family offices, and professional traders. Clients are able to access the global financial markets via GPP's multi-asset class trading platform, which provides...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Technical Product Support Specialist Northern Suburbs Cape Town Salary dependent on experience If you are technically savvy, detail-oriented, have SQL experience and are eager to learn, wed love to hear from youKey Requirements:Computer literate with strong technical abilityExcellent attention to detailExcellent communication skills (Afrikaans &...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...


  • Cape Town, Western Cape, South Africa Debt Collection Full time

    Job descriptionAbout Us:iContactBPO is seeking experienced call center agents to support our English-speaking US and European customers. As an English + French Support Specialist, you'll deliver exceptional customer service for retail software and equipment in a first-line tech support role.Role details: 5 days/40 hours per week in Cape Town. 3stage...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce...


  • Cape Town, Western Cape, South Africa Health Solutions Full time

    Introduction Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...


  • Cape Town, Western Cape, South Africa Lulalend Full time

    We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we're...