Technical Support Specialists

2 weeks ago


Cape Town, Western Cape, South Africa Debt Collection Full time

Job description

About Us:

iContactBPO is seeking experienced call center agents to support our English-speaking US and European customers.

As an English + French Support Specialist, you'll deliver exceptional customer service for retail software and equipment in a first-line tech support role.


Role details:

  • 5 days/40 hours per week in Cape Town.
  • 3stage interview process.
  • 4week paid training program.
  • Opportunity for fulltime contract.

Requirements:

-
Minimum of 2 years customer service experience, preferably in the BPO sector
:

-
Excellent communication skills in English & Dutch (written and verbal);:

  • Technical customer service background.
  • Strong troubleshooting skills.
  • Passion for technology a plus.
  • Familiarity with mac OS and iPad OS beneficial.
  • Retail or hospitality experience preferred.
  • Knowledge of Zendesk and POS systems a bonus.
-
Comfortable working night shifts.

Benefits:

  • Competitive salary with performancebased bonus.
  • Access to mental health resources.
  • Language classes and LinkedIn Learning license.

Salary:

R240, R320,000.00 per year

Ability to commute/relocate:

  • Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you available to work on weekends, including Sundays?

Education:

  • High School (matric) (required)

Experience:

- customer service: 2 years (required)

  • Technical support: 1 year (preferred)

Language:

  • Dutch fluently (required)

Shift availability:

  • Night Shift (required)
  • Overnight Shift (required)
Application Deadline: 2023/08/27

  • Cape Town, Western Cape, South Africa Sabio Full time

    Technical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Technical Product Support Specialist Northern Suburbs Cape Town Salary dependent on experience If you are technically savvy, detail-oriented, have SQL experience and are eager to learn, wed love to hear from youKey Requirements:Computer literate with strong technical abilityExcellent attention to detailExcellent communication skills (Afrikaans &...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce...


  • Cape Town, Western Cape, South Africa Health Solutions Full time

    Introduction Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...


  • Cape Town, Western Cape, South Africa Lulalend Full time

    We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love, we're...


  • Cape Town, Western Cape, South Africa Lula Full time

    WHAT WE DO We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love. Speaking of...


  • Cape Town, Western Cape, South Africa Traderoot Full time

    THE COMPANYTHE ROLEThe Support Specialist needs to have a passion for problem solving and must have good communication skills since they will be expected to build and maintain good professional relationships with all Traderoot clients. They will be required to effectively and efficiently escalate product issues for problem resolution interdepartmentally as...


  • Cape Town, Western Cape, South Africa Sabio Group Full time

    Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. We work across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce...

  • Technical Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key purpose:We are seeking an experienced Technical Specialist with a strong background in Java development to join our team. As a Technical Specialist you will be responsible for providing technical leadership and guidance to the development team. You will work closely with the development team to design, develop, and maintain high-quality, scalable...

  • IT Support Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid.This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.Role Description:Supports the running of production applications.Provides 24 x 7 first-line standby / support for...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Network Support Specialist to join our team in Cape Town.The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includes troubleshooting network issues, configuring and maintaining network hardware and software, and providing technical...

  • Technical Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Surbana Jurong Private Limited Full time

    We are currently looking for a talented Technical Specialist (Geotech) to join our Geotech team based at our Cape Town office.The individual in this role will be responsible for leading and working with teams of Engineers, Designers and Draughtspersons across a portfolio of projects and clients. The role specifically applies to Engineering Geologists or...


  • Cape Town, Western Cape, South Africa PartnerHero Full time

    Role DetailsContract Duration: Full-timeTraining Schedule: Thursday - Friday, 8:00 am - 5:00 pm GMT+2 | Sunday / Monday offWork Schedule:Monday - Friday, 8:00 am -5:00 pm GMT+2 | Saturday / Sunday offWork Type and Location: South Africa - Cape TownExpected Start Date:ASAPAbout This RoleWe're looking for a Frontline agent to support other product initiatives...

  • IT Support Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Novus Holdings Full time

    Job Desciption:Novus Print is currently seeking to appoint an Information Technology Support Specialist who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems of Novus Print.Key Duties and Responsibilities: Provide coverage and support for Endpoint Devices...


  • Cape Town, Western Cape, South Africa Tagmarshal Full time

    Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.You will be trained on and acquire in-depth system and product...


  • Cape Town, Western Cape, South Africa SA Commercial Full time

    Due to massive growth across our business, we now have an exciting opportunity for a Technical Support Specialist to join our young, dynamic team Job Description:_ We are looking for customer- focused and results- orientated individuals, with sound problem- solving and interpersonal skills, to deliver exceptional; service to customer across multiple...

  • Technical Support

    2 weeks ago


    Cape Town, Western Cape, South Africa The Vocation Station Full time

    Technical Support & Cloud SpecialistCAPE TOWN_ We do have a great company culture with a hybrid / remote work policy_We are looking for someone that is passionate about their work, with a can-do attitude combined with a willingness to always be open to assist colleagues.Job OverviewIn this role, you will provide internal IT support for "the client",...