Junior Reservations and Content Administrator
3 days ago
Totalstay is looking for a passionate hospitality professional to join our dynamic team. Based in the heart of town, Totalstay is making waves within the hospitality industry and reinventing short-term rentals, with its innovative and hotel-grade approach.
**Purpose**
To assist with all bookings, reservations and content administration on all our online channels
**Responsibilities include but are not limited to**:
- Handles inbound direct reservations and makes regular bookings
- Ensures that profiles of arriving guests are updated on the system and correct information is given to the operations teams to ensure a good guest experience.
- Deals with agent or guest complaints relating to bookings and escalates to the correct department head.
- Assist with managing the marketing descriptions of properties and ensure they are updated with correct information.
- Build relationships with trusted corporate/leisure partners and agents through thorough communication.
- Manage channel managers and property management systems as required and allocated by Reservations/Revenue Manager
- Booking reports and audits as required on a monthly or weekly basis.
Communication
- Ensures that confirmations of bookings are completed and sent out promptly.
- Responds to initial enquiries and requests within an 8 hour working day.
- Liaises with departments and provides an update on arrivals, groups, special requests and functions etc.
- Communicates with channels and online partners to resolve issues and queries as required
- Maintains good communication channels with other departments.
Financial
- Ensures pro-forma invoices are sent out in time to guests.
- Follows up with guests on payment of invoices.
- Ensures that bookings without payment are cancelled timeously
- Assists with the maintenance and control of payment and commission procedures for all reservations.
- Manages waiting lists and turn-a-ways and provisional reservations in order to optimize occupancy and revenue
**Requirements**:
Knowledge
- Grade 12
- Travel and Tourism Certificate (Advantageous)
- minimum 1 - 3 years Reservations experience
- Own transport (Advantageous)
**Skills**:
- Peoples person
- Can think on your feet
- Teamwork
- Ability to multi-task
- Very organized
- Excellent communicator
Values
- Consistency
- Teamwork
- Accountability
- Service excellence
- Positivity
If you meet the above requirements and would like to join a fun and ever-growing team please apply.
**Job Types**: Full-time, Permanent
**Salary**: R8,000.00 - R10,000.00 per month
**Experience**:
- customer service: 3 years (preferred)
- reservations: 1 year (required)
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