Reservations Administrator
2 weeks ago
**Job Title**
Reservations Administrator
**Overview**
We require a responsible Administrator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast-paced environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. A detail-oriented and organized team member. You will work closely with other departments to coordinate bookings and maintain accurate records. The Reservations Administrator will also be the liaison between hotels, reserves and our department
**Duties and Responsibilities**
- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservations according to the departmental standards
- Responsible for updating/maintaining necessary database and spreadsheets
- Handle all special requests from guests in a professional and efficient manner
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods or absences
- Assist with general reservations and booking enquiries when needed
- Perform other duties as assigned
- Assist with visa letters
- Update the departmental board on a weekly basis
- Running end of day for specific properties where needed
- General admin duties on behalf of reservations team
- Assist with reservations related PM accounts
- Responsible for all trade and media /VIP bookings
- Review and comment on the daily cancellation report for the day before
- Manage & follow up on all overdue provisional bookings
- Balancing of room inventory
- Reconcile the weekly site inspection sales spreadsheet
**Skills and Knowledge**
- Quality focussed Energetic and friendly personality
- A positive and professional attitude
- Previous Hospitality experience is required
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organised as well as well presented, tidy and professional.
Application Deadline: 2024/11/02
-
Reservations Consultant
1 week ago
Cape Town, South Africa Belmond Full timeAt Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...
-
Reservations Consultant
1 week ago
Cape Town, South Africa Belmond Management Full timeAt Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...
-
Reservations Coordinator
2 weeks ago
Cape Town, South Africa Staff Connection Full timeStaff Connection is looking for a Reservations Coordinator for a hospitality organisation in Cape Town. - SA Citizen - Min 3 yrs experience within reservations in a hotel environment - Experienced on Opera - Strong administrative experience - Excellent communication skills For more information please contact: **Aida Ioannides
-
Reservations Manager
15 hours ago
Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full timeThe reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the guest experience runs smoothly.Minimum Experience and Qualification Required:· Tertiary level...
-
Cape Town, Western Cape, South Africa MASA Outsourcing (Pty) Ltd Full timeCareer Opportunity:We are excited to offer a challenging and rewarding career opportunity for a skilled Office Administrator with experience in reservations management. The successful candidate will join our team in Cape Town and contribute to delivering exceptional customer service and support to students and agents.Key Responsibilities:Manage reservations...
-
Cape Town, Western Cape, South Africa MASA Outsourcing (Pty) Ltd Full timeJob Description:We are seeking a skilled Office Administrator with experience in reservations management to join our team in Cape Town. The ideal candidate will possess excellent organizational and communication skills, with a strong attention to detail and ability to work accurately under pressure.Key Responsibilities:Manage reservations and bookings...
-
Executive Reservations Director
11 hours ago
Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full timeReservations Manager Job DescriptionThe Reservations Manager plays a pivotal role in overseeing the reservations systems and processes for Karen Tupper Recruitment, ensuring seamless guest experiences across our properties.Key Responsibilities:Daily Operations Oversight: Efficiently manage the reservations department's daily operations, guaranteeing accurate...
-
Reservations Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Phoenix Recruitment Full timeDuties: Making reservations for the group and preparing rate proposals.Ensure accurate records about guests bookings, payments, and any additional information that team members might need when interacting with a guest.Answer reservations callsUp-selling, by informing guests of special packages, or higher room category.Assist & maintain an efficient...
-
Reservations Administrtor
1 week ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23056223 **Job Category** Reservations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** **Join our amazing team and deliver unforgettable and memorable...
-
Reservations Consultant
7 days ago
Cape Town, South Africa Belmond Hotels Full timeBelmond Safaris is looking for a Reservatons Consultant, based in our Cape Town Offices. Main duties and reponsibilites include: - Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana. - Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary. - Making...
-
Reservations Agent
7 days ago
Cape Town, South Africa Belmond Hotels Full timeSo much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Sales, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a FIT Reservations agent to join our team: - Making...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa One&Only Cape Town Full timeReservations Agent (6797) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Reservations Consultant
3 weeks ago
Cape Town, South Africa Belmond Hotels Full timeAt Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house team. We like to believe that our team shares in this passion and as such, we look for people who are eager to learn, grow and develop,...
-
Reservations Manager
6 days ago
Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full timeThe Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizingroom occupancy and revenue. The role involves supervising reservations staff, implementing effective booking strategies, managing online and direct bookings, and ensuring exceptionalcustomer service.Key...
-
Reservations Consultant
2 weeks ago
Cape Town, South Africa Belmond Full timeBelmond Safaris is looking for a Reservatons Consultant, based in our Cape Town Offices. **Main duties and reponsibilites include**: - Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana. - Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary. -...
-
Reservations Administrator Cape Town
2 days ago
Cape Town, Western Cape, South Africa MASA Outsourcing (Pty) Ltd Full timeOffice & Reservations AdministratorOur client, an international institution that specializes in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.Duties & ResponsibilitiesMain Responsibilities and Tasks:Reservations:Process booking requests onto the designated booking system and...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Hospitality Reservations and Sales Administrator
2 weeks ago
Cape Town, South Africa Seasoned Recruitment Full timeMUST HAVE HOSPITALITY EXPERIENCE An inclusive list of requirements and responsibilities is listed below. It is, however, not an exhaustive list. **Skills and Requirements**: - Strong administrative skills - A team player with excellent interpersonal skills - Sales-oriented with a customer-centric approach - Ability to thrive under pressure and meet...
-
Reservations Consultant
2 weeks ago
Cape Town, South Africa Belmond Management Full time**Location**: South Africa, Cape Town Department: Sales & Marketing Employment type: Full-time **Experience**: Entry level Belmond Safaris is looking for a Reservatons Consultant, based in our Cape Town Offices. Main duties and reponsibilites include: - Create and process lodge reservations (both group and FIT) for our three safari lodges in...