Reservations Administrator

4 weeks ago


Cape Town, South Africa Newmark Hotels Full time

**Job Title**
Reservations Administrator

**Overview**

We require a responsible Administrator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast-paced environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. A detail-oriented and organized team member. You will work closely with other departments to coordinate bookings and maintain accurate records. The Reservations Administrator will also be the liaison between hotels, reserves and our department

**Duties and Responsibilities**
- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservations according to the departmental standards
- Responsible for updating/maintaining necessary database and spreadsheets
- Handle all special requests from guests in a professional and efficient manner
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods or absences
- Assist with general reservations and booking enquiries when needed
- Perform other duties as assigned
- Assist with visa letters
- Update the departmental board on a weekly basis
- Running end of day for specific properties where needed
- General admin duties on behalf of reservations team
- Assist with reservations related PM accounts
- Responsible for all trade and media /VIP bookings
- Review and comment on the daily cancellation report for the day before
- Manage & follow up on all overdue provisional bookings
- Balancing of room inventory
- Reconcile the weekly site inspection sales spreadsheet

**Skills and Knowledge**
- Quality focussed Energetic and friendly personality
- A positive and professional attitude
- Previous Hospitality experience is required
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organisational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organised as well as well presented, tidy and professional.

Application Deadline: 2024/11/02



  • Cape Town, South Africa HotelJobs.co.za Full time

    High end Lodge Collection made up of intimate and luxury owner run and managed lodges, also offering bespoke inbound & outbound travel services as well as marking services & concierge booking services based in Cape Town is looking for an experienced Reservations Consultant / Office Administrator - The role will be multi-faceted with Reservations being a key...


  • Cape Town, South Africa HotelJobs.co.za Full time

    High end Lodge Collection made up of intimate and luxury owner run and managed lodges, also offering bespoke inbound & outbound travel services as well as marking services & concierge booking services based in Cape Town is looking for an experienced Reservations Consultant / Office Administrator. Knowledge of Botswana would be an advantage - The role will be...

  • Ota Administrator

    1 week ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Are you passionate about travel and detail-oriented? We’re looking for a full-time OTA Administrator to join our Trade Reservations Office in Greenpoint, Cape Town. This is an exciting opportunity to be part of the Aquila Collection’s dynamic team, supporting the seamless distribution of travel experiences across online platforms. Role Overview: As an...


  • Cape Town, South Africa Belmond Management Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...


  • Cape Town, South Africa Belmond Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...


  • Cape Town, South Africa Gonana South African Travel Full time

    We are looking for someone who is a whizz at administration and who has at least 3 years experience in the private sector. They must be a self-starter and take responsibility for tasks and report back to management with feedback in real-time. They need to be brave, curious to learn and have the confidence to share ideas. **Responsibilities** - Working with...


  • Cape Town, Western Cape, South Africa Sabi Sands Lodges Reservations Full time

    We are searching for a skilled and enthusiastic individual to join our team at Sabi Sands Lodges Reservations. The successful candidate will be responsible for administrative and travel operations, working closely with our team to provide exceptional service to our clients.The ideal candidate will have a strong background in Microsoft Office, excellent...


  • Cape Town, South Africa TourAxis Full time

    About Us: TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we...

  • Reservations Agent

    5 months ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...


  • Cape Town, South Africa Newmark Hotels Full time

    **OBJECTIVE** We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the...

  • Reservations Agent

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an energtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written...

  • Reservations Agent

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor -New Vacancy - Reservations Supervisor** **Head Office - Cape Town** **Requirements**: - Prior hospitality experience required. - Strong focus on quality. - Demonstrates a positive and professional demeanor. - Possesses exceptional time management, communication skills, and customer service. - Proficiency in Opera software is a...


  • Cape Town, South Africa Staff Connection Full time

    Staff Connection is looking for a Reservations Coordinator for a hospitality organisation in Cape Town. - SA Citizen - Min 3 yrs experience within reservations in a hotel environment - Experienced on Opera - Strong administrative experience - Excellent communication skills For more information please contact: **Aida Ioannides

  • Reservations Agent

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients. - Ensure accurate & detailed capturing of reservations - Maximise revenue & ensure guest satisfaction - Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction. - Assist &...


  • Cape Town, South Africa Seasoned recruitment Full time

    Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotels products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may be required to complete other reasonable tasks as part of...

  • Reservations Agent

    2 months ago


    Cape Town, South Africa Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...


  • Cape Town, South Africa Host Agents Full time

    **Reservations Consultant - Cape Town (Bloubergstrand)** We are an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard. As we expand our property portfolio, we would like to welcome a hardworking and goal orientated...


  • Cape Town, South Africa Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Reservations Agent

    2 months ago


    Cape Town, South Africa One&Only Cape Town Full time

    Reservations Agent (13342) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...