Microsoft Centric Tier 1 Technician

5 days ago

Johannesburg, South Africa Kontak Recruitment SA Full time

Woodmead, Johannesburg - Information Technology

**Microsoft Centric Tier 1 Technician (JB4062)**
**Woodmead, Johannesburg**
R20 000 per month
**Duration**: Permanent
**Overview**
**Minimum Requirements**:
Bachelor's degree in information technology or related field is a plus.
**Proficiency in Microsoft Office 365** and experience with servicing certificates.
At least 3 years of support experience
Strong technical and product knowledge, including hardware and software components.
Sound understanding of network connections and functions.
Excellent interpersonal skills with the ability to build relationships with clients and colleagues.
Effective communication skills, both written and verbal, to interact with clients and convey technical information clearly.
Proactive problem-solving abilities and a customer-centric approach.
**Duties and Responsibilities**:
Process client requests and resolve incidents promptly to ensure optimal infrastructure functionality.

Collaborate with third-party service providers to address and resolve issues as required.
Maintain functional network and infrastructure for clients.
Perform regular network and infrastructure maintenance tasks to ensure stability and performance.
Ensure timely closure of support tickets and effective communication with clients throughout the resolution process.
Strive for optimal Business Service Continuity (BSC) performance by proactively identifying and addressing potential issues.
Focus on achieving high levels of client satisfaction through exceptional service delivery.

**_Kontak Recruitment Disclaimer:_**
**_Equal opportunity: _**_All backgrounds are welcomed, with no bias. All are considered based on requirements._**
**_Job specifics: _**_Requirements mirror advertisement, duties may adjust for client needs._**
**_Privacy: _**_Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info._**
**_Offer clarity: _**_Advert is not a binding offer. Written offers based on pre-employment conditions._**
**_No direct link: _**_Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY._**
**_Applicant Responsibility: _**_Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment._**:

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